Technical Operations Manager overseeing building services across North and South America. Driving operational excellence and compliance while collaborating with regional teams.
About the role
- Technical Program Manager coordinating and executing technical projects in geolocation technology at GeoComply. This role bridges the gap between technical teams and business stakeholders.
Responsibilities
- Collaborate with Product Managers, Customer Success Managers, and Integration teams to understand the product vision, strategy, and roadmap.
- Assist in gathering and documenting requirements from various stakeholders to ensure a clear understanding of project goals.
- Partner with engineering leads to contribute to the development of detailed execution plans, including scope, timelines, and resource allocation.
- Help identify and track dependencies across multiple teams and projects.
- Monitor the progress of technical projects against established timelines, ensuring adherence to quality standards and best practices.
- Maintain project documentation and track key milestones, providing visibility to the entire team.
- Support product launches by coordinating communication, assisting with training materials, and ensuring all teams are prepared.
- Help monitor key performance metrics post-launch to ensure products are meeting expectations.
- Provide clear, concise, and regular updates on program status, risks, and milestones to all relevant stakeholders.
- Facilitate project meetings, including stand-ups, planning sessions, and retrospectives.
- Proactively identify potential issues and risks within the program and work with the team to develop mitigation plans.
- Escalate critical issues to senior management when necessary to ensure timely resolution.
- Contribute to feedback loops with Product and Engineering teams to help refine program execution plans and improve development processes.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
- 3-5 years of experience in technical program management, project management, or a similar role within a software development company.
- Solid understanding of the software development lifecycle (SDLC), particularly Agile and Scrum methodologies.
- Excellent communication, interpersonal, and leadership skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Proficiency with project management software such as Jira and Confluence.
- A proactive and collaborative problem-solver.
Benefits
- Performance-based bonus
- Equity plans
- Paid vacation and sick days
- Extended health benefits
- Generous Learning & Development Allowance
- Sports and Physical Wellness budget (30% of L&D Allowance)
- Charitable and DEI initiatives
- Team-building events
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