Technical Operations Manager for a leading audio streaming service. Focused on scaling creator support model and managing payment inquiries.
About the role
- Technical Program Manager driving high-impact initiatives at Kensho, leveraging AI for innovative solutions in finance. Collaborating cross-functionally to ensure alignment and measurable impact.
Responsibilities
- Facilitate the feedback loop across sales, delivery, and product teams to ensure that customer insights directly inform product development and that solutions consistently meet customer expectations.
- Collaborate with business, product, and engineering leaders to define project requirements, scopes, timeline, and impact for time-bound onboarding, deployment, and co-development projects across Kensho’s projects.
- Ensure project timelines, deliverables, scopes, and resource allocations are up-to-date.
- Establish and manage meaningful program processes (e.g., reports and dashboards) that provide visibility into progress, risks, and outcomes.
- Guide organizations through their AI journey by applying change management expertise to maximize the ROI of Kensho AI products from customers’ perspective.
- Capture and codify best practices, playbooks, and FAQs informed by real customer inputs
- Foster a culture of accountability, transparency, and continuous improvement across project teams
Requirements
- Experience in technical program management or adjacent roles (e.g., product management, project management, solutions engineering, operations, strategy, etc.) with a track record of successfully delivering complex technical programs.
- Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
- Familiarity with the business impacts of technical subject matters such as artificial intelligence models, software development kits, application programming interfaces, data pipelines
- Have exceptionally strong interpersonal and communication skills that enable you to influence without authority, build cross-organizational support, cooperation and action around initiatives and process adoption.
- Thrive in unstructured environments, and have a knack for bringing order to chaos.
- Have a high threshold for navigating ambiguity and are able to balance setting strategic priorities with rapid, high-quality execution.
- Willingness to travel up to 25% for client needs
Benefits
- Medical, Dental, and Vision insurance 100% company paid premiums
- Unlimited Paid Time Off
- 26 weeks of 100% paid Parental Leave (paternity and maternity)
- 401(k) plan with 6% employer matching
- Generous company matching on donations to non-profit charities
- Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences
- Plentiful snacks, drinks, and regularly catered lunches
- Dog-friendly office (CAM office)
- Bike sharing program memberships
- Compassion leave and elder care leave
- Mentoring and additional learning opportunities
- Opportunity to expand professional network and participate in conferences and events
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