Hybrid Technical Operations Manager

at Game Lounge

• Job title: Technical Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Cyber Security, DNS, Docker, Jenkins, Kubernetes, Terraform
• Location requirements: Hybrid, St Julians, Malta

About the role

• Technical Operations Manager responsible for improving technical infrastructure and leading IT teams at Game Lounge. Ensuring efficient operations and alignment with strategic goals in hybrid environment.

Responsibilities

• Assist the Head of IT and Cybersecurity on audit/security related activities.
• Implement security best practices across all technical operations, by collaborating with different departments and stakeholders.
• Ensure successful delivery of key technical projects, ensuring alignment with strategic goals and collaboration with relevant teams.
• Align all tech projects with business objectives and promote a continuous improvement culture.
• Work closely with the Head of Cybersecurity & IT in building roadmaps for the departments.
• Proactively identify gaps across the department and address them in a timely manner.
• Ensure optimal performance, security, and scalability of all internal systems and infrastructure.
• Oversee and support the Internal IT team, ensuring effective management of network infrastructure, end-user devices, software applications, and employee support services.
• Continuously improve IT operations through process standardization, performance metrics, and automation of repetitive tasks.
• Act as a hands on contributor when it comes to projects, technologies, and anything IT related.
• Manage relationships with IT vendors and service providers, including contract negotiation and performance evaluation.
• Evaluate emerging technologies and provide recommendations for adoption with AI first thinking.
• Standardize documentation, knowledge base entries, and self-service support channels for business continuity and operational transparency.
• Work closely with DevOps Lead/engineers and development teams across the company to ensure streamlined deployment processes, improved scalability, and enhanced system reliability.
• Provide guidance and expertise on the DevOps strategy, focusing on CI/CD pipeline optimisation, infrastructure as code, and deployment automation.
• Manage cloud cost across production systems.
• Manage the incident management process together with the Head Of Cybersecurity & IT to ensure that the process is implemented and adhered to across the business including implementation of monitoring and use of Pagerduty.
• Work with the executive team to develop and align the technical strategy with overall business objectives, focusing on innovation and operational excellence.
• Mentor and empower IT and DevOps teams to achieve operational excellence, technical innovation, and strong cross-departmental collaboration.
• Cultivate a positive, learning-oriented culture that encourages ownership, accountability, and professional development.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 6+ years of experience in technical operations, IT management, or a similar leadership role.
• Strong understanding of IT infrastructure, DevOps practices, cybersecurity, and system integration.
• Proven experience in leading technical teams, managing complex projects, and developing and implementing technical strategies.
• Good knowledge of domain management, DNS, SSL certificates, and related digital asset security.
• Strong problem-solving skills with the ability to handle complex technical challenges and make informed decisions.
• Demonstrated ability to work collaboratively across multiple teams and stakeholders.
• Excellent communication, leadership, and interpersonal skills.
• Fluent in English.
• Good to Have: Experience in an igaming or digital marketing environment.
• Familiarity with regulatory requirements such as GDPR.
• Advanced certifications in IT management, DevOps, or cybersecurity (e.g., ITIL, AWS Certified DevOps Engineer, CISSP).
• Experience with cloud platforms (AWS, Azure, Google Cloud) and modern DevOps tools (Docker, Kubernetes, Terraform, Jenkins).
• Knowledge of SEO principles and digital marketing to support domain management strategies.
• Additional language skills, particularly in Maltese or other European languages.

Benefits

• Private Health Insurance
• Car Park Space
• Annual performance bonus
• Wellness Allowance
• Exciting company events throughout the year