Technical Program Manager overseeing data specifications and client interface standards at Zinnia. Driving adoption of standardized data solutions while managing cross - functional teams and client relationships.
About the role
- Technical Operations Manager responsible for improving technical infrastructure and leading IT teams at Game Lounge. Ensuring efficient operations and alignment with strategic goals in hybrid environment.
Responsibilities
- Assist the Head of IT and Cybersecurity on audit/security related activities.
- Implement security best practices across all technical operations, by collaborating with different departments and stakeholders.
- Ensure successful delivery of key technical projects, ensuring alignment with strategic goals and collaboration with relevant teams.
- Align all tech projects with business objectives and promote a continuous improvement culture.
- Work closely with the Head of Cybersecurity & IT in building roadmaps for the departments.
- Proactively identify gaps across the department and address them in a timely manner.
- Ensure optimal performance, security, and scalability of all internal systems and infrastructure.
- Oversee and support the Internal IT team, ensuring effective management of network infrastructure, end-user devices, software applications, and employee support services.
- Continuously improve IT operations through process standardization, performance metrics, and automation of repetitive tasks.
- Act as a hands on contributor when it comes to projects, technologies, and anything IT related.
- Manage relationships with IT vendors and service providers, including contract negotiation and performance evaluation.
- Evaluate emerging technologies and provide recommendations for adoption with AI first thinking.
- Standardize documentation, knowledge base entries, and self-service support channels for business continuity and operational transparency.
- Work closely with DevOps Lead/engineers and development teams across the company to ensure streamlined deployment processes, improved scalability, and enhanced system reliability.
- Provide guidance and expertise on the DevOps strategy, focusing on CI/CD pipeline optimisation, infrastructure as code, and deployment automation.
- Manage cloud cost across production systems.
- Manage the incident management process together with the Head Of Cybersecurity & IT to ensure that the process is implemented and adhered to across the business including implementation of monitoring and use of Pagerduty.
- Work with the executive team to develop and align the technical strategy with overall business objectives, focusing on innovation and operational excellence.
- Mentor and empower IT and DevOps teams to achieve operational excellence, technical innovation, and strong cross-departmental collaboration.
- Cultivate a positive, learning-oriented culture that encourages ownership, accountability, and professional development.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 6+ years of experience in technical operations, IT management, or a similar leadership role.
- Strong understanding of IT infrastructure, DevOps practices, cybersecurity, and system integration.
- Proven experience in leading technical teams, managing complex projects, and developing and implementing technical strategies.
- Good knowledge of domain management, DNS, SSL certificates, and related digital asset security.
- Strong problem-solving skills with the ability to handle complex technical challenges and make informed decisions.
- Demonstrated ability to work collaboratively across multiple teams and stakeholders.
- Excellent communication, leadership, and interpersonal skills.
- Fluent in English.
- Good to Have: Experience in an igaming or digital marketing environment.
- Familiarity with regulatory requirements such as GDPR.
- Advanced certifications in IT management, DevOps, or cybersecurity (e.g., ITIL, AWS Certified DevOps Engineer, CISSP).
- Experience with cloud platforms (AWS, Azure, Google Cloud) and modern DevOps tools (Docker, Kubernetes, Terraform, Jenkins).
- Knowledge of SEO principles and digital marketing to support domain management strategies.
- Additional language skills, particularly in Maltese or other European languages.
Benefits
- Private Health Insurance
- Car Park Space
- Annual performance bonus
- Wellness Allowance
- Exciting company events throughout the year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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