Hybrid Technical Lead – Practice & Quality Assurance

at Insurance Council of BC

• Job title: Technical Lead – Practice & Quality Assurance
• Job type: Full Time
• Experience level: Senior
• Salary: CA$98,524 - CA$141,629 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Vancouver, Canada

About the role

• Technical Lead for Practice & Quality Assurance at the Insurance Council of British Columbia. Providing expertise on compliance, conducting audits, and mentoring staff in a hybrid role.

Responsibilities

• Maintain an in depth understanding of and remain current on Insurance Council operations, legislation, practices, regulatory and industry trends and happenings and support others in their development and understanding
• Provide technical expertise, mentoring and support to others on practice and regulatory compliance requirements and address complex inquiries relating to regulated sectors, including interpreting legislation, requirements and handling of non-standard inquiries and escalations
• Conduct ongoing secondary reviews of P&QA Team’s handling of inquiries, audits and breaches, supporting consistent and appropriate handling and compliance
• Monitor against internal controls and practices, and recommend and implement improvements including providing relevant training and support
• Drive strategic insight and uncover hidden opportunities by collecting and analyzing data to identify trends, root causes, and areas for optimization and improvement, including translating complex information into meaningful and actionable insights and developing reports and presentations
• Contribute to and support the expansion of P&QA Team programs, including further development of the practice and compliance audit programs, data collection, analysis and reporting
• Contribute to building awareness of Insurance Council’s role and services, and recommend and implement ways in which to better serve and respond to consumers, licensees, and government
• Collaborate with and assist Practice and Quality Assurance staff and leaders, and other Insurance Council staff
• Contribute to and implement improvements to drive and support operational effectiveness
• Other duties as assigned

Requirements

• 5+ years experience in one or more of the regulated insurance sectors or a related field
• Advanced computer skills, with proficiency in Microsoft suite platforms, including Power Point, Excel, SQL, Sharepoint
• Excellent written and oral communication skills, report and content writing, and presentation skills
• Minimum 3 years experience in insurance or regulatory compliance, audit or investigations
• Expertise in interpreting and applying legal principles, legislation, or policy and communicating complex regulatory or insurance information clearly
• Experience in data analysis, defining and measuring success of initiatives, preparing technical and advisory reports and providing recommendations to drive continuous improvement
• Post-secondary education, such as a university degree in a related field such as business administration, or equivalent related experience
• Industry certification such FCIP/CIP, CRM, CLU, CFP

Benefits

• Comprehensive health and dental plan
• Work-life balance
• Hybrid work environment (work from office/primary residence in BC)
• Professional development
• Equitable employment opportunities