About the role

Quality Assurance Manager for Nelson Education, a K-12 publisher. Leading QA operations across web applications with a hands-on approach.

Responsibilities

Lead, mentor, and support a high-performing, distributed QA team, ensuring testing coverage across all platforms, browsers, and use cases is complete and accurate.
Lead various test sessions with key members of the release team, ensuring the functionality of the product(s); Effectively communicate defects to stakeholders and developers responsible for the products being tested, taking ownership of the QA process.
Drive QA team activities during sprint planning and retrospectives and conduct test plan reviews to align on expectations and coverage.
Develop and execute test cases, test plans, and other supplemental documentation as needed while maintaining the QA process.
Identify, document, and regress defects in Jira with clear, reproducible steps.
Ensure validated deliverables meet functional specifications and business requirements.
Collaborate closely with developers, product managers, and other stakeholders to communicate test findings and coordinate releases.
Oversee and contribute to the development, execution, and maintenance of automated testing suites.
Develop and maintain QA documentation, best practices, and training materials for both team members and cross-functional partners.
Continuously evaluate and recommend tools, processes, and technologies to improve test efficiency and product quality.
Stay up to date on the current functionality of our product(s) and the ways our customers use it in the classroom.

5+ years of experience testing web applications, including cross-browser, API, and database testing.
2+ years of experience in a QA leadership or similar leadership role, with demonstrated success directly managing small teams. Leadership experience in a remote work environment is considered an asset.
3+ years of experience writing and maintaining automated tests using modern automation tools.
Bachelor's degree in Computer Science, Engineering, or related technical field or equivalent practical experience.
Exemplary organizational skills with the ability to manage multiple priorities in a collaborative, fast-paced, agile environment.
Excellent verbal and written communication skills with the ability to present complex, technical information cross-functionally.
Strong sense of accountability and ownership with the desire to take initiative and continuously improve processes.
Extensive, proven experience developing test strategies, plans, and documentation.
Solid technical foundation with an understanding of front-end and back-end development, APIs, microservices, and security considerations.

Flexible and customizable health, dental, and paramedical plans for employees and their families
Health Spending Account (HSA) for medical, hospital, or dental costs not covered by insurance
Personal Spending Account (PSA) for wellness expenses, including fitness and health related products
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between
Pension plan with company matching contributions
Registered Retirement Pension Plan to help secure your future
Annual educational reimbursement for professional development
Access to LinkedIn Learning for continuous skill growth
Hybrid work model with remote and in-office options
Flexible work hours (divisional dependent)
Generous paid time off policies, including vacation time, sick leave, parental leave top-up, personal days, and more
Annual paid volunteer day to support causes you care about
Holiday closure from Christmas to New Year’s
Summer Fridays