Field Service Technician providing technical support for equipment in France. Engaging in autonomous maintenance work and collaborating with clients to ensure machine reliability.
About the role
- Technical Field Support Specialist serving as the first point of contact for technical assistance in healthcare technology at OnMed. Collaborating with cross-functional teams and providing support to users and partners.
Responsibilities
- Serve as the initial point of contact for all field support issues through multiple channels including chat, calls, and emails
- Ensure that issues are logged, investigated, and resolved in a timely manner by addressing them if possible, escalating more complex technical incidents to appropriate teams, and following up until the problems are resolved
- Provide on-call support on rotation
- Document and update support tickets, incident reports, Standard Operating Procedures, and other internal documents as issues arise
- Install, configure, and maintain hardware, software, and network devices including Commercially available and custom OnMed specific Software and devices
- Configure and deploy Network hardware (e.g., Ubiquity Gateways and managed switches), decommission and recycle old hardware
- Work with vendors and third-party support as needed to fix remote devices
- Perform such other duties as may be assigned from time to time
Requirements
- Working knowledge of Windows 10/11 and Server 2022 operating systems
- Technical writing and documentation skills along with excellent verbal communication skills
- Familiar with administrative tools (Active Directory, Intune, etc.)
- Familiarity of Networking (DNS/DHCP/Firewalls/VPN, etc.)
- Experience with Ubiquiti network hardware and Workstations/Industrial PCs
- Excellent diagnostic, troubleshooting and problem-solving skills
- Familiar with common software such as Microsoft Office, Adobe Acrobat, zoom video conferencing
- Must be able to work independently and highly detail-oriented
- Associate’s degree or certifications in computer engineering, Information Technology, or equivalent
- Minimum of 1 year providing on-call and/or IT support required
- Healthcare IT experience supporting medical clients, EMR, and HIPAA understanding preferred.
Benefits
- OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays.
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