Hybrid Technical Field Support Specialist

at OnMed

• Job title: Technical Field Support Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: $80,000 - $90,000 per year
• Degree requirement: Associate's Degree
• Tech skills: DNS, Firewalls
• Location requirements: Hybrid, White Plains, United States

About the role

• Technical Field Support Specialist serving as the first point of contact for technical assistance in healthcare technology at OnMed. Collaborating with cross-functional teams and providing support to users and partners.

Responsibilities

• Serve as the initial point of contact for all field support issues through multiple channels including chat, calls, and emails
• Ensure that issues are logged, investigated, and resolved in a timely manner by addressing them if possible, escalating more complex technical incidents to appropriate teams, and following up until the problems are resolved
• Provide on-call support on rotation
• Document and update support tickets, incident reports, Standard Operating Procedures, and other internal documents as issues arise
• Install, configure, and maintain hardware, software, and network devices including Commercially available and custom OnMed specific Software and devices
• Configure and deploy Network hardware (e.g., Ubiquity Gateways and managed switches), decommission and recycle old hardware
• Work with vendors and third-party support as needed to fix remote devices
• Perform such other duties as may be assigned from time to time

Requirements

• Working knowledge of Windows 10/11 and Server 2022 operating systems
• Technical writing and documentation skills along with excellent verbal communication skills
• Familiar with administrative tools (Active Directory, Intune, etc.)
• Familiarity of Networking (DNS/DHCP/Firewalls/VPN, etc.)
• Experience with Ubiquiti network hardware and Workstations/Industrial PCs
• Excellent diagnostic, troubleshooting and problem-solving skills
• Familiar with common software such as Microsoft Office, Adobe Acrobat, zoom video conferencing
• Must be able to work independently and highly detail-oriented
• Associate’s degree or certifications in computer engineering, Information Technology, or equivalent
• Minimum of 1 year providing on-call and/or IT support required
• Healthcare IT experience supporting medical clients, EMR, and HIPAA understanding preferred.

Benefits

• OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays.