Organisational Change Consultant supporting digital health transformation for Defence. Leading change management activities in collaboration with stakeholders to ensure successful system adoption.
About the role
- Lead Technical Consultant responsible for delivering complex integrations involving Sprinklr and 3rd party systems. Engage with stakeholders on technical solutions and enhance customer experience through integrated technologies.
Responsibilities
- Lead implementation of integrations Projects between Sprinklr and third-party systems by leveraging APIs and Connectors.
- Consult with internal and external project stakeholders on the implementation of highly complex technical solutions.
- Lead consultation/solutioning sessions with internal and customer technical teams on scoping custom integrations.
- Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices.
- Write Proof-of-Concept applications using available SDKs and APIs.
- Research and understand ambiguous technical challenges and help design/implement solutions.
- Provide guidance to customers who are implementing solutions using the Sprinklr API.
- Analyze backend code and API requests/responses.
- Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows.
- Assist Product and Engineering teams in identifying product gaps.
- Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning.
- Document operational procedures.
- Inspire, grow and lead junior consultants.
Requirements
- Minimum 7 years in technical consulting, solutions engineering, or integration development role (preferably with SaaS platforms).
- Bachelor's degree in computer science, related field or commensurate experience.
- Experience working with CX / CCaaS solutions.
- Proven track record with API-based integrations (REST, JSON, authentication flows such as OAuth 2.0).
- Experience with MongoDB for storing, querying, and manipulating large datasets.
- Hands-on expertise with Graylog for log aggregation, analysis, and troubleshooting.
- Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python.
- Proficiency with data exchanges and APIs.
- Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels.
- Fluency in English (both verbal and written).
Benefits
- Voluntary healthcare coverage in countries where applicable.
- Paid time off to recharge and spend time with loved ones.
- Comprehensive suite of benefits designed to help each member of our team thrive.
- Open Mentoring Program designed to create meaningful connections that support growth and amplify our focus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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