Support and elevate the Returns team on US scope: state/local research, form builds/updates, QA, documentation, and release notes.
Build and maintain coverage across states & localities: map data to US schemas, configure validations (rates, taxability flags, sourcing logic impacts), and keep forms current with legislative and administrative changes.
Own data quality & reconciliation patterns: define checks for jurisdiction assignment, caps/thresholds, rounding, discounts/credits, and marketplace facilitator adjustments; strengthen exception handling and audit trails.
Filing readiness & calendars: contribute to registration status handling, filing frequency logic, prepayments, consolidated vs. separate returns, and e-file/portal nuances (including payment and remittance formats).
Customer onboarding & support: guide data mapping and testing; run walkthroughs; gather feedback and translate it into prioritised product improvements.
Translate US SUT changes into product inputs: monitor state and local developments (e.g., marketplace rules, home-rule updates, boundary/rate changes) and turn them into clear, actionable specs for Product/Engineering.
Internal enablement: create playbooks, knowledge articles, and “happy-path” flows for Sales, Success, and Support tailored to the US landscape.
Use modern productivity tools (incl. AI where appropriate) to speed research, first-draft specs/change notes, test data creation, and summarisation of guidance, always with verification and documentation.
Lead scoped initiatives: own a country-equivalent “state pack” rollout, a reconciliation enhancement, or a filing-calendar improvement; and represent US SUT Returns in cross-functional forums.
Requirements
You have proven hands-on US Sales & Use Tax experience across multiple states (calculations, compliance/filings, remittance), ideally with marketplace/digital services or e-commerce exposure.
Can translate US SUT requirements (state/local rules, sourcing, exemptions/resale, marketplace facilitator, caps/thresholds) into clear product specifications and validations.
Are comfortable with data-driven tax work (field mapping, CSV/JSON schemas) and reviewing outputs against returns and schedules.
Communicate clearly with both tax and non-tax audiences, turning complexity into simple, testable requirements and change notes.
Thrive in a fast-moving, collaborative environment; you’re self-directed, curious, and solution-oriented.
Are comfortable experimenting with and implementing workflows/tools (incl. AI-enabled) to accelerate work and support research, and you know how to verify outputs and protect sensitive data.
Experience with tax engines and/or homegrown tax technology; implementation experience for US SUT is a strong plus.
Familiarity with ERPs/APIs/data pipelines (SAP/Oracle/NetSuite, ETL/iPaaS concepts) and with issue tracking/versioning (Jira/Linear, Git basics).
Understanding of consolidated vs. separate returns, prepayments, credits, amended filings, and common e-file/portal patterns.
Knowledge of other US taxes (e.g., communications taxes) and/or other US indirect regimes is a plus.
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