Hybrid System Engineer

Posted last month

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About the role

  • Install, monitor, test and maintain cloud and infrastructure solutions
  • Provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving
  • Acts as the customer facing interface between Customer/Account and 3rd parties
  • Be first point of escalating for service delivery complaints (all priority levels) with support teams
  • Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
  • Manage Due Diligence reports and Proposals for new clients
  • Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies
  • Provide operational support and problem resolution of the entire Microsoft Server Operating system environment
  • Create and maintain technical infrastructure standards & procedure
  • Evaluate operational compliance and assist in audit reviews
  • Participate in technical design and assist in defining thresholds for monitoring and support
  • Actively identify any contribute or manage of risk
  • Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors

Requirements

  • NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science OR NQF 4: Grade 12
  • 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments OR 7 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments
  • Preferred/Advantageous Certifications: Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration VMWare

Benefits

  • Hybrid Remote Worker

Job title

System Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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