System Engineer role providing specialized technical support and guidance for cloud and infrastructure solutions. Acts as a customer-facing interface and oversees service management, operations, and reviews.
Responsibilities
Install, monitor, test and maintain cloud and infrastructure solutions
Provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving
Acts as the customer facing interface between Customer/Account and 3rd parties
Be first point of escalating for service delivery complaints (all priority levels) with support teams
Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
Manage Due Diligence reports and Proposals for new clients
Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies
Provide operational support and problem resolution of the entire Microsoft Server Operating system environment
Create and maintain technical infrastructure standards & procedure
Evaluate operational compliance and assist in audit reviews
Participate in technical design and assist in defining thresholds for monitoring and support
Actively identify any contribute or manage of risk
Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors
Requirements
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science OR NQF 4: Grade 12
5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments OR 7 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments
Preferred/Advantageous Certifications: Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration VMWare
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