Customer Experience Specialist providing legendary hospitality and coordinating custom itineraries for guests at Fresh Tracks Canada. Engaging with clients pre, during, and post travels to ensure satisfaction.
About the role
- Support Specialist responsible for aiding R365 customers with operations and scheduling. Engage with customers via tickets, calls, and chats in a hybrid setting.
Responsibilities
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 software operations, catering, scheduling, and manager log functions
- Route non-operations customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
Requirements
- Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
- Restaurant industry experience
- Strong understanding of general business principles
- Excellent problem-solving skills
- Strong customer service skills
- Clear and effective oral and written communication
- Strong grasp of software and internet technologies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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