Customer Experience Specialist providing legendary hospitality and coordinating custom itineraries for guests at Fresh Tracks Canada. Engaging with clients pre, during, and post travels to ensure satisfaction.
About the role
- Support staff for a growing SaaS company in Zurich assisting with customer inquiries via chat and phone. Engaging in software testing and maintaining helpdesk articles.
Responsibilities
- Receive and handle support inquiries via chat (CRISP) and phone (Microsoft Teams)
- Assist our customers with questions about using and configuring the software
- Test the software on iOS and Android devices and, if needed, document bugs and create tickets in Jira for our product team
- Maintain and expand helpdesk articles and tutorial videos
- Create tickets and collaborate with the development team when necessary to analyze and resolve support issues
Requirements
- Very good German skills (about 95% of all inquiries)
- Additional knowledge of Italian and/or French
- Interest in software and technical processes; ideal for students with a technical background
- Independent and reliable working style and good communication skills
- Enjoy helping customers with a solution-oriented approach
- Willingness to learn our software and understand configuration options
Benefits
- Work the way that suits you — hybrid setup with flexible remote options
- A team that has your back — collaborative, flat-hierarchy environment where your voice matters
- Help shape the future — join a company that digitizes public infrastructure and makes it more sustainable for future generations
- Exciting & challenging — every day brings new opportunities, interesting projects, and real impact
- We look at potential, not just CVs — if you are ambitious, talented, and eager to learn, we want to meet you, even if you don’t tick every box
- Ready to make a difference? Then apply now!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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