Hybrid Support Associate, Part-time

Posted 4 weeks ago

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About the role

  • Receive and handle support inquiries via chat (CRISP) and phone (Microsoft Teams)
  • Assist our customers with questions about using and configuring the software
  • Test the software on iOS and Android devices and, if needed, document bugs and create tickets in Jira for our product team
  • Maintain and expand helpdesk articles and tutorial videos
  • Create tickets and collaborate with the development team when necessary to analyze and resolve support issues

Requirements

  • Very good German skills (about 95% of all inquiries)
  • Additional knowledge of Italian and/or French
  • Interest in software and technical processes; ideal for students with a technical background
  • Independent and reliable working style and good communication skills
  • Enjoy helping customers with a solution-oriented approach
  • Willingness to learn our software and understand configuration options

Benefits

  • Work the way that suits you — hybrid setup with flexible remote options
  • A team that has your back — collaborative, flat-hierarchy environment where your voice matters
  • Help shape the future — join a company that digitizes public infrastructure and makes it more sustainable for future generations
  • Exciting & challenging — every day brings new opportunities, interesting projects, and real impact
  • We look at potential, not just CVs — if you are ambitious, talented, and eager to learn, we want to meet you, even if you don’t tick every box
  • Ready to make a difference? Then apply now!

Job title

Support Associate, Part-time

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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