Operations Coordinator at ASSA ABLOY overseeing scheduling and communication for service and installations. Collaborating with various teams and maintaining operational efficiency across locations.
About the role
- Support staff for a growing SaaS company in Zurich assisting with customer inquiries via chat and phone. Engaging in software testing and maintaining helpdesk articles.
Responsibilities
- Receive and handle support inquiries via chat (CRISP) and phone (Microsoft Teams)
- Assist our customers with questions about using and configuring the software
- Test the software on iOS and Android devices and, if needed, document bugs and create tickets in Jira for our product team
- Maintain and expand helpdesk articles and tutorial videos
- Create tickets and collaborate with the development team when necessary to analyze and resolve support issues
Requirements
- Very good German skills (about 95% of all inquiries)
- Additional knowledge of Italian and/or French
- Interest in software and technical processes; ideal for students with a technical background
- Independent and reliable working style and good communication skills
- Enjoy helping customers with a solution-oriented approach
- Willingness to learn our software and understand configuration options
Benefits
- Work the way that suits you — hybrid setup with flexible remote options
- A team that has your back — collaborative, flat-hierarchy environment where your voice matters
- Help shape the future — join a company that digitizes public infrastructure and makes it more sustainable for future generations
- Exciting & challenging — every day brings new opportunities, interesting projects, and real impact
- We look at potential, not just CVs — if you are ambitious, talented, and eager to learn, we want to meet you, even if you don’t tick every box
- Ready to make a difference? Then apply now!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Experience Rep I serves as the first point of contact for callers needing assistance with any of our products or services. Responsible for delivering exceptional service, coordinating requests, and ensuring a welcoming experience.
Customer Support/Sourcing Specialist handling customer inquiries and managing eStore operations. Working in a fast - paced environment to deliver high - quality service and support.
Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
Customer Service support for banking customers managing orders and logistics at IDEMIA. Building relationships and ensuring customer satisfaction through effective strategy and communication.
Customer Service Representative II at GXO ensuring outstanding service and delighting customers. Collaborating with partners and drivers to meet commitments and resolve issues effectively.
Client Representative on Provisioning team for TELUS ensuring seamless security solutions. Collaborating with technicians to provision alarm installations and upgrades.
Trading Support Specialist at Cargill assisting merchants with rail contracts execution and customer service. Coordinating with accounting to ensure timely contract application and resolution of issues.
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.