Live Operations Specialist handling real - time operational emergencies at a travel tech startup. Supporting driver coordination, customer communication, and incident documentation in a dynamic environment.
About the role
- Strategy & Operations Manager at Amber focusing on operational capabilities in renewable energy. Join a growing team to support customer experience and strategic projects across operations.
Responsibilities
- Support the COO and senior members of the operations team in identifying the largest opportunities for automation and efficiency gains
- Collaborate closely with Customer Support to ensure our systems and processes enable the team to deliver the best possible customer experience - fast, accurate and consistent every time
- Work with our product and technology teams to automate and streamline key workflows for internal teams
- Identify and execute on opportunities to drive more self service (eg AI, FAQs, self service features
- Partner with operations and finance teams to identify key areas of financial leakage and plug those gaps
- Deliver end to end key strategic projects from initiation to execution (eg bill smoothing product)
- Support the management of our key third party partners and vendors
Requirements
- 4+ years of experience in strategy consulting or similar (strategy & operations) role at start up
- Strong analytical and problem solving skills
- Proficiency in SQL (comfortable querying and manipulating data to support analysis and decision-making)
- Excellent written, verbal and in-person communication skills
- Proven ability to work cross-functionally, building and maintaining trust with internal stakeholders.
- Bachelor’s degree or equivalent
- Entrepreneurial spirit that thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact.
- High attention to detail
- Nice to haves:
- Prior experience at an early/growth stage startup
- Strong quantitative background (eg science, engineering)
- You’re passionate about technology, energy and/or the environment
Benefits
- Be part of a growing technology start-up that will shape the future of renewable energy in AU and globally
- Flexible working hours with provision for regular work from home arrangements
- Competitive salary and equity
- Annual Learning & Development budget to support your personal growth
- Exciting office location in the CBD
- Equitable gender-neutral parental leave policies
- An external Employee Assistance Plan for mental health support
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