Customer Operations Analyst in Hybrid role supporting insurance operations in Belfast. Handling customer cases, ensuring compliance, and improving processes for timely resolutions.
About the role
- Business Operations Associate collaborating with founders to scale AI coaching platform for gamers. Lead strategic initiatives and operational excellence in a hybrid work environment.
Responsibilities
- Partner with the Head of Product & CEO on core strategic initiatives (B2B + B2C).
- Lead market analysis, competitive deep dives, and opportunity sizing to identify trends, customer needs, and emerging opportunities.
- Build business cases and quantitative models that inform go/no-go decisions on new games, partnerships, and investment bets.
- Help chase down ambiguous, zero-to-one problems , from hypothesis to framework to action plan.
- Build the operating backbone: architect workflows, OKRs, and business review processes that scale with the company.
- Drive cross-functional initiatives across Product, Partnerships, and Marketing to ensure alignment and delivery.
- Create leverage for leadership by taking point on pitch decks, proposals, and high-stakes projects that require polish and speed.
- Support partnerships and BD with market research, TAMs, and strategic storytelling.
- Help track product performance and translate insights into prioritized business actions.
- Translate product and market learnings into clear narratives for investors, partners, and internal stakeholders.
Requirements
- 2+ years experience in investment banking, management consulting, or growth-focused roles (ideally in tech or gaming).
- Strong analytical skills with the ability to synthesize data into strategic insights.
- First-principles thinker who can structure ambiguous problems into clear frameworks.
- Outstanding communication can craft executive-level decks and align stakeholders.
- Relentlessly resourceful — you move fast, solve problems without a playbook, and aren’t afraid to get your hands dirty.
- Highly organized with strong attention to detail and follow-through.
Job title
Job type
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Not specified
Degree requirement
Location requirements
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