eCommerce Strategy Manager driving strategic initiatives to optimize digital sales and market expansion at Wolters Kluwer. Engaging with internal leaders and providing data - backed insights.
About the role
- As a Manager in the RBS Strategy team, you'll work on high-impact projects improving customer experience in Retail Banking. Collaborate with senior leaders and support the retail bank transformation.
Responsibilities
- Work on high-impact projects that improve customer experience and business performance.
- Collaborate with senior leaders and be supported by a team that values learning, diverse thinking and personal growth.
- Identify key opportunities and make recommendations to improve customer experience and optimise ways of working.
- Contribute to the RBS Strategy and retail bank transformation to deliver on improved customer outcomes.
- Participate in insights generation to understand/reframe the problem, including stakeholder interviews, customer interviews and desk research.
- Assess commercial opportunities through multiple lenses.
- Support in synthesising insights into succinct findings via mixed media (reports, videos, journey maps etc.).
- Support in planning and facilitating ideation sessions and workshops.
- Craft hypotheses and success metrics to evaluate concepts during testing.
- Support in the creation of project deliverables including insights reports, delivery roadmaps and end to end strategies.
Requirements
- 1-3 years’ experience in business strategy consulting at a major consulting firm or corporate in-house strategy function, with Financial Services exposure.
- Strong financial acumen with a Bachelor’s degree in Business, Finance, Economics, Legal or a related field.
- Attention to detail, ability to work effectively and to address diverse problems with guidance from experienced leaders.
- Curiosity, collaboration and a structured approach to solving problems.
- Robust communication and stakeholder engagement skills.
- Interest for the Australian Retail Banking industry.
Benefits
- Professional development opportunities
- Internal promotion
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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