Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Strategic Operations & Policy Analyst supporting TSA's Vetting Analysis Division with a focus on data analysis, optimizing performance, and policy development. Manage initiatives across TSA vetting programs to safeguard transportation systems.
Responsibilities
- Analyze existing processes and propose solutions that improve operations across TSA vetting programs
- Manage the planning, development, and implementation of mission-critical initiatives from concept to execution
- Draft, review, and update legal, regulatory, and policy documents
- Build relationships across functional teams and external stakeholders
- Define clear success metrics and monitor progress
- Collect, analyze, and interpret complex data to generate actionable insights
- Create and refine data visualization products and performance reports
Requirements
- Active Secret or TS/SCI security clearance
- Bachelor’s degree from an accredited institution
- Minimum of five (5) years of experience in business process-related roles
- Proven analytical and problem-solving capabilities
- Strong written and verbal communication skills
- Proficiency in report writing and documentation
- Self-starter who works well independently and in teams
- Strong time management and organizational skills
- Knowledge of process improvement methodologies (e.g., Six Sigma, Lean)
- Familiarity with project management tools and best practices
- Understanding of policy and regulatory development processes
- Experience managing and engaging stakeholders at various levels
- Certifications in process improvement (e.g., Six Sigma Green Belt or Black Belt, Lean Certification) desired
- Technical Certifications, such as ITIL or other relevant credentials desired
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
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