Hybrid Strategic Account Director

Posted last month

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About the role

  • Prospect, develop, and close upsell and cross-sell opportunities and contract renewals to drive growth and retention
  • Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes
  • Lead a portfolio of 5-10 key high-value accounts, ensuring personalized high-touch support and strategic guidance
  • Be present with clients at least once a week for on-site engagement to build trust and ensure alignment
  • Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals
  • Drive measurable impact, scale customer success structures, and shape how EvenUp serves strategic clients

Requirements

  • 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups
  • Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope
  • Consultative approach: skilled at working with every level of the business: executive stakeholders, operations leaders, contributors
  • Hands-On & Autonomous: comfortable navigating ambiguity and taking ownership
  • Collaborative & internal influence: excellent cross-functional communication
  • Weekly local travel: comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive

Benefits

  • Choice of medical, dental, and vision insurance plans for you and your family
  • Additional insurance coverage options for life, accident, or critical illness
  • Flexible paid time off, sick leave, short-term and long-term disability
  • 10 US observed holidays, and Canadian statutory holidays by province
  • A home office stipend
  • 401(k) for US-based employees and RRSP for Canada-based employees
  • Paid parental leave
  • A local in-person meet-up program
  • Hubs in San Francisco and Toronto
  • Offers Equity
  • Offers Commission
  • There is a 40% variable component.

Job title

Strategic Account Director

Job type

Experience level

Lead

Salary

$100,000 - $150,000 per year

Degree requirement

No Education Requirement

Location requirements

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