Staff Site Reliability Engineer for Uniphore's Platform Engineering team addressing operational reliability and guiding engineering teams. Focused on multi-tenant, multi-cloud infrastructure and engineering excellence.
Responsibilities
Review RFCs and PRDs to prevent downstream issues, provide architectural guidance during planning phases
Create documentation, knowledge bases, and tooling that eliminate support dependencies
Design incident response frameworks, escalation procedures, and comprehensive playbooks that teams can self-execute
Define technical standards, operational frameworks, and service readiness criteria that enable team autonomy
Guide teams through ownership maturity, scorecard compliance, and operational best practices
Maintain multi-tenant, multi-cloud infrastructure while building the systems that make your expertise scalable
Requirements
10+ years in DevOps/SRE roles with proven experience transforming operational models
Deep incident management, RCA processes, and on-call system design experience
Expert-level AWS, Kubernetes, Infrastructure as Code (Terraform), cost optimization
Strong technical writing skills, ability to create comprehensive operational procedures
Experience with RFC/PRD review processes, API design patterns, service architecture
Track record of enabling team capabilities rather than doing work for teams
Proficiency in scripting (Go, Python, Bash, etc.) and CI/CD systems
Strong bias toward simple solutions and systems thinking approach
Benefits
competitive base pay
annual incentive opportunity based on target achievement
pre-IPO stock options
benefits including medical, dental, vision, 401(k) with a match, and more
generous paid time off
paid holidays
paid day off for your birthday
other paid leave policies to support employees through all phases of life
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