Hybrid Solutions Engineer I

at Dedicated IT

• Job title: Solutions Engineer I
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $60,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: DNS
• Location requirements: Hybrid, Huntsville, United States

About the role

• Solutions Engineer working in a client-facing role to design, implement, troubleshoot, and maintain IT infrastructure. Responsible for robust systems to enhance operational efficiency in healthcare markets.

Responsibilities

• Provision, deploy, configure, and optimize workstations and servers for seamless integration into operational environments
• Diagnose and resolve operating system, hardware, driver, and performance challenges across workstations and servers
• Identify and resolve network challenges while demonstrating expertise in networking principles such as DNS, DHCP, and STP
• Proficient in PBX systems, including overseeing call center agent management, queue administration, and permissions adjustment
• Implement, configure, and deploy Next-Generation Antivirus (NGAV) and Endpoint Detection and Response (EDR) solutions, while also addressing endpoint threats and managing basic security alerts
• Deployment and maintenance of remote access solutions including VPN, terminal services, and Windows Virtual Desktop
• Administration of Network File Systems including LUN expansion, usage monitoring, and proactive alert management
• Design and implementation of security standards and enforce adherence to best practices
• Collaborate with the engineering team to devise, execute, and maintain network and hardware enhancements
• Engage in project scope evaluations and uphold timely completion of project tasks

Requirements

• 2+ years experience of working in an engineer role
• Prior working experience in MSP in service department or engineering
• Self-starter, goal driven, and consistent
• Great communication skills, capable of attending or hosting meetings with end clients and management
• Highly detailed with exceptional documentation abilities
• Team player, values collaboration and feedback from engineering team
• Problem solver, ability to think creatively and critically and thrive in a fast-paced, and dynamic work environments
• Strong knowledge and experience in scripting languages
• Ability to design, develop, and test network infrastructure
• Comprehensive knowledge and experience with servers, virtual machines, and file systems
• Prior Intune experience; understanding of security and conditional access policies
• Skilled in anticipating future network and technology demands, projecting project scopes, and effectively allocating resources within budget constraints
• Ability to travel to end client locations