Senior Solutions Architect at NTT DATA delivering complex solutions and multi - technology consulting services. Collaborating with clients and internal teams to ensure robust and cutting - edge solutions.
About the role
- Solutions Consultant leveraging Sprinklr’s Unified-CXM platform to advise clients on marketing and customer experience solutions. Engaging with enterprise clients and collaborating across teams for successful implementations.
Responsibilities
- Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems
- Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX.
- Understand potential business opportunities at customer prospects. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization.
- Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack.
- Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact.
- Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy.
- Translate complex platform capabilities into business value for executive and practitioner audiences.
- Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations.
- Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team.
Requirements
- Experience Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients
- A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting.
- Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences.
- Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence and CCaaS, as well as integrations between systems.
- Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills.
- Thought leader with a track record of publishing, speaking, or contributing to industry conversations.
- Open to feedback and committed to continuous learning
- Demonstrates empathy and builds trust quickly
- Willingness for up to 40% travel, largely within the US
- Bachelor's degree in Marketing, Business, Communications, or a related field
- 5+ years' experience in a solutions consulting/sales engineering role
- Experience with Sprinklr or similar Unified-CXM platforms a plus
- Understanding of AI and automation as applied to marketing and CX use cases.
- Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments.
- Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management
- Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications
Benefits
- voluntary healthcare coverage
- paid time off
- paid time off to recharge and spend time with loved ones
- open Mentoring Program is designed to create meaningful connections that support growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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