Lead Solutions Architect designing and developing HR Technology domain architecture solutions at CVS Health. Driving technology and integration strategies to solve business problems aligned with enterprise architecture.
About the role
- Solutions Architect designing and implementing complex customer communication management solutions for clients at Messagepoint. Collaborating with IT, Sales, and support teams for successful delivery.
Responsibilities
- Work closely with clients’ IT and Business teams to design, develop, and implement CCM solutions, including document design, composition, and delivery workflows.
- Conduct needs analyses and technical assessments to develop and document solution requirements and specifications.
- Lead requirements analysis and solution architecture design sessions with clients, project teams, and stakeholders.
- Assess business impacts of technical choices, prepare alternatives, and present recommendations to clients.
- Collaborate with Sales and Customer Success teams to ensure smooth hand-offs between pre-sales, delivery, and steady-state support.
- Partner with Project Managers to ensure successful project execution.
- Provide technical leadership and guidance to delivery teams, resolving complex technical issues when needed.
- Collaborate with Professional Services on effort/cost estimates and validate requirements.
- Produce key documentation including: Document of Understanding, High-Level and Detailed Solution Designs, Architecture, design, and configuration documentation.
- Define executable deliverables and installation requirements.
- Ensure solutions are packaged, deployed, and meet operational and security standards.
- Approve design deviations and ensure adherence to specifications.
- Provide documentation for operations and knowledge transfer.
- Develop, implement, and evolve best practices for solution architecture.
- Identify product limitations or required enhancements, and document in Confluence / track in Jira.
Requirements
- 7+ years designing and implementing complex CCM solutions.
- Proven experience as a Solutions Architect (or similar role) with strong analytical, problem-solving, and communication skills.
- Technical team leadership experience.
- Experience with designing and implementing document design, composition, and delivery workflows across digital and print channels.
- Strong business analysis skills and advanced understanding of analysis techniques and processes.
- Proven record of delivering under pressure with excellent client-facing skills.
- Highly organized, detail-oriented, and able to prioritize effectively.
- Excellent written and verbal communication skills.
- Knowledge of Messagepoint and/or Sefas CCM platform is a must.
- Knowledge of CCM platforms such as OpenText Exstream, Quadient Inspire or other is a plus.
- Strong understanding of supporting technologies: coding languages, cloud infrastructure, web technologies, integration protocols, APIs, databases, and 3rd-party plugins.
- Demonstrated programming experience in Python (required); Go (advantageous).
- 5+ years working with container technologies (e.g., Docker).
- Proficiency with service integrations (REST, SOAP, message brokers, file transfer).
- Experience with workflow automation and scripting.
- Strong SQL experience.
- CI/CD pipeline experience.
- Knowledge of system security best practices.
- Test-driven development approach.
- Ability to read and write multiple data file formats (CSV, XML, JSON, fixed length).
- 5+ years of experience supporting projects for Financial Services, Insurance, and/or Healthcare.
- Background in Customer Communication Management, Customer Experience, or Digital/Mobile software solutions.
Benefits
- None specified
Job title
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