Social Media Business Analyst supporting operations across Disney's DTC social media channels including Hulu and Disney+. Managing projects, reporting, and collaboration across teams.
Responsibilities
Create and manage a detailed and robust project tracking Airtable with automations and multiple views to facilitate ease of use for stakeholders
Manage social reply global repository
Run weekly scrums, track, coordinate and update all tasks and projects daily
Attend launch meetings and run weekly internal launch syncs to plan launch related projects, strategize, and build out workback schedules
Monitor cross org dependencies and update project Airtable as needed
Execute global reporting, audits and gap analysis across systems for social replies, QC metrics; create ad-hoc reporting as needed
Create documentation as needed across tools, platforms, and workflows
Maintain and improve intake request form feeding social’s project tracker Airtable
Build and maintain accurate global headcount reporting and manage permission requests for social tools
Partner with VX Social Leaders and cross team partners to support new business needs as they arise
Requirements
Bachelor's degree or equivalent professional experience
3+ years’ experience in a social media role
High proficiency with X (Twitter) and Facebook platforms
Elevated experience with social management platforms (ex: Sprout, Sprinklr, AppFollow) and analytics systems
High proficiency with reporting tools (e.g., Tableau, Adobe Analytics, AirTable)
Proficiency in Microsoft Suite, JIRA, Salesforce, Google Suite
Strong technical acumen and project management experience
Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends
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