Records Retrieval Agent collecting medical records for Virtix Health clients through in-person and electronic means. Provide telephonic assistance for scheduling and retrieving records from providers' offices.
Responsibilities
Accurately and efficiently conduct medical record abstraction services both in-person and electronically
Travel to medical facilities in specified area of region from home to complete review services as assigned by Virtix Health and represent Virtix Health with medical facility staff
Scan relevant components of the medical record to support clinical reviews to be performed
Contact provider offices to request copies of medical records
Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices
Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application
Provide professional communication and customer service with provider offices throughout the record retrieval process
Make regular and consistent phone calls to complete timely retrieval
Enter and maintain records into the in-house computer application to document and track record retrievals
Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet
Pass quality and accuracy testing as requested in a timely manner
Requirements
Clinical experience is preferred – such as medical assistant, certified nursing assistant, medical clerk or related experience
Previous call center sales or collections experience acceptable with experience in a healthcare environment or office setting preferred
Knowledge, experience and/or training in accurate data entry, office equipment and procedures required
Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
Must be willing to travel
Demonstrate accuracy and attention to detail in the retrieval lifecycle process
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