Site Manager overseeing strategic execution and operational excellence at Concentrix. Leading management, resource allocation, and workflow strategies in a growing call center environment.
About the role
- Leading and mentoring a team of loan servicing professionals at Revolution Mortgage. Overseeing procedures, customer inquiries, and vendor relationships to ensure compliance and efficiency.
Responsibilities
- Leading and mentoring a team of loan servicing professionals, including training, performance management, and conducting performance appraisals.
- Developing and implementing procedures for loan servicing functions with our approved Subservicer, ensuring accuracy and efficiency in areas like payment processing, escrow management, and default servicing.
- Ensuring all loan servicing activities adhere to federal, state, and investor regulations, as well as company policies.
- Addressing customer inquiries, resolving issues, and providing support related to loan accounts.
- Overseeing escrow accounts, managing loan modifications, managing delinquencies, foreclosures, and loss mitigation, and ensuring accurate record-keeping of financial transactions.
- Managing relationships with third-party vendors involved in loan servicing, such as attorneys and foreclosure specialists, ensuring compliance and performance.
- Preparing reports on loan servicing activities, analyzing data, and identifying areas for improvement.
- Investigating and resolving complex loan-related issues, including delinquencies and modifications.
Requirements
- Ability to motivate, guide, and direct a team effectively.
- Excellent verbal and written communication skills to interact with customers, staff, and other stakeholders.
- Familiarity with mortgage servicing software and systems, as well as general computer skills.
- Understanding of financial concepts related to loan servicing, including escrow management and default servicing.
- Ability to analyze complex situations, identify root causes, and develop effective solutions.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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