HU
Senior Manager at Huron leading Oracle EPM solutions for financial consolidation. Transforming clients' financial processes with expertise in project management and financial analytics.
About the role
- As a Team Manager, you will be responsible for managing a team who work remotely to support our customers.
- You will support the Service Operations Manager to drive and improve operational performance across the service lines and ensure customers receive the highest standards of customer service and satisfaction.
- Drive and manage operational efficiencies across the service through effective utilisation and efficient scheduling of resources.
- Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do.
- Use insights from the Net Promoter System to continually drive improvements to the customer experience across Remote Services.
- Support the collection of the right management information and interpretation of the data using the expertise of the clinical team around you.
- Understand the service finances so you can support the Operational Manager to respond quickly to changes within the external environment which impact on the services profitability.
- Ensures a culture of compliance is fostered and achieves 100% regulatory compliance (or similar) levels.
- Participate in the general day to day management of the team including recruitment, development and training, and team coaching.
Requirements
- Excellent interpersonal skills and the ability to communicate with employees, colleagues, and customers.
- Strong experience of leading teams and people management including evidence of the ability to engage and motivate people is essential
- Previous experience in a customer service environment and understanding of drivers of customer service excellence.
- Experience of the health and care and / or wellbeing industry
- Good track record of driving business performance and delivering business results
- Organisation and time management skills.
- Good presentation skills.
- IT proficiency including the use of Microsoft office systems.
Benefits
- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance
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LS
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