Registered Nurse Case Manager at Elara Caring providing high - quality home care services for patients. Collaborating with healthcare teams and ensuring comprehensive patient support and care management.
About the role
- Service Manager at DATAGROUP, liaising between clients and IT teams, ensuring service delivery and optimization. Managing service agreements and enhancing client relationships in an innovative environment.
Responsibilities
- You act as the central point of contact (all genders) between DATAGROUP and your assigned client base
- You are responsible for ensuring that agreed service commitments to your clients are met
- You accompany the offer process, through project phases to operational services, coordinate service delivery for clients, and manage the involved internal and external teams
- You analyze customer needs, develop and validate technical solutions, and incorporate them into proposals
- You monitor, control and coordinate contractually agreed Service Level Agreements, define and optimize ITIL processes, and align them with customers
- You manage escalation handling for the services you are responsible for
- You ensure financial targets are met, including monitoring KPIs and continuously implementing measures to increase efficiency
Requirements
- You hold a successfully completed degree in Business Administration, Economics, Business Informatics, or a comparable education/qualification
- You have several years of professional experience in the described area of responsibility
- You have an excellent overall understanding of IT services, ideally hold an ITIL certification, and have experience in independently managing client relationships
- You are willing to travel approximately four times per month, primarily to the Rhine/Main region (Düsseldorf) and to Oberursel
- You are highly articulate and present yourself confidently at management level
- You have very good German and English language skills.
Benefits
- A trusting working atmosphere with flat hierarchies and a first-name culture in a team of friendly, helpful colleagues
- Support for work–life balance through family-friendly flexible working hours and the option to work remotely (e.g., from home)
- Modern, well-equipped office on the Fleet Canal with height-adjustable desks, two monitors at the workstation, and quiet and communal areas
- Support for personal and professional development, e.g., through internal training offers
- An exciting and varied role in a successful and growing company
- JobRad (company bike program), employer subsidy for the Deutschlandticket (public transport pass), participation in Corporate Benefits, an employee fan shop, employer contribution to the company pension scheme, and much more
- Promotion of departmental and company-wide team spirit through regular company events, such as summer parties and Christmas celebrations, as well as sponsorship for employees’ participation in sporting events (e.g., HafenCityRun in Hamburg)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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