Hybrid Service Manager

at DATAGROUP

• Job title: Service Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Munchen, Germany

About the role

• Service Manager at DATAGROUP, liaising between clients and IT teams, ensuring service delivery and optimization. Managing service agreements and enhancing client relationships in an innovative environment.

Responsibilities

• You act as the central point of contact (all genders) between DATAGROUP and your assigned client base
• You are responsible for ensuring that agreed service commitments to your clients are met
• You accompany the offer process, through project phases to operational services, coordinate service delivery for clients, and manage the involved internal and external teams
• You analyze customer needs, develop and validate technical solutions, and incorporate them into proposals
• You monitor, control and coordinate contractually agreed Service Level Agreements, define and optimize ITIL processes, and align them with customers
• You manage escalation handling for the services you are responsible for
• You ensure financial targets are met, including monitoring KPIs and continuously implementing measures to increase efficiency

Requirements

• You hold a successfully completed degree in Business Administration, Economics, Business Informatics, or a comparable education/qualification
• You have several years of professional experience in the described area of responsibility
• You have an excellent overall understanding of IT services, ideally hold an ITIL certification, and have experience in independently managing client relationships
• You are willing to travel approximately four times per month, primarily to the Rhine/Main region (Düsseldorf) and to Oberursel
• You are highly articulate and present yourself confidently at management level
• You have very good German and English language skills.

Benefits

• A trusting working atmosphere with flat hierarchies and a first-name culture in a team of friendly, helpful colleagues
• Support for work–life balance through family-friendly flexible working hours and the option to work remotely (e.g., from home)
• Modern, well-equipped office on the Fleet Canal with height-adjustable desks, two monitors at the workstation, and quiet and communal areas
• Support for personal and professional development, e.g., through internal training offers
• An exciting and varied role in a successful and growing company
• JobRad (company bike program), employer subsidy for the Deutschlandticket (public transport pass), participation in Corporate Benefits, an employee fan shop, employer contribution to the company pension scheme, and much more
• Promotion of departmental and company-wide team spirit through regular company events, such as summer parties and Christmas celebrations, as well as sponsorship for employees’ participation in sporting events (e.g., HafenCityRun in Hamburg)