Hybrid Service Manager, Output Solutions

at Atruvia AG

• Job title: Service Manager, Output Solutions
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Karlsruhe, Germany

About the role

• Service Manager ensuring timely and accurate service delivery in IT sector. Collaborating with clients and internal teams for effective service management and issue resolution.

Responsibilities

• You ensure the timely and error-free delivery of the services you are responsible for and act as the central point of contact for our clients to address their concerns effectively and with a solutions-oriented approach.
• You organize and moderate both internal and external service meetings, ensuring smooth communication and exchange.
• You work closely with the sales organization, product management and development, contributing your expertise to service and requirements specifications, acceptance testing, and effort estimation.
• Handling and implementing individual customer orders as well as reliably ensuring invoicing are also part of your responsibilities.
• You handle incident, problem and change requests with a solution-focused approach, ensuring they are resolved quickly and efficiently.

Requirements

• You have completed vocational training in the IT field with many years of relevant professional experience, or you hold a degree in IT with several years of relevant professional experience, or you have a comparable qualification.
• Analytical and conceptual thinking are among your strengths.
• You are distinguished by a confident manner and strong communication skills.
• You bring an independent and responsible working style.
• You have knowledge of ITIL and service management processes.
• You have fluent German skills (at least C1 level) and good English skills (B2 level).
• You are willing to contribute to a team in an agile environment with dynamically changing requirements.

Benefits

• Flexible working: We offer a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working).
• Work–life balance: With our flexible working-time models such as part-time, the option to choose full-time between 30–40 hours and our lifetime working account (sabbatical and/or leave before retirement), you can find the right balance.
• Reconciling private life and career: We offer a family allowance and support in special family situations such as caregiving for relatives.
• Individual benefits: You can choose between bike leasing, IT hardware leasing, capital-forming benefits and/or an additional day off as well as a company pension plan and other options.
• Onboarding: We welcome you at our #enter welcome event; you can expect structured onboarding with a mentor and regular feedback meetings with your People Lead.
• Health management – Health, Family and Life: With our offers, we support you through partnerships such as with the Familiengenossenschaft and voiio. Enjoy varied meals in our company restaurants and connect through our sports offerings.
• Career model and training: In our development dialogues you discuss your technical, methodological and personal career goals and pursue them through our wide range of training opportunities.
• Our corporate values: Respectful, open and honest, self-responsible, supportive and results-oriented — we are guided by team spirit and the desire for innovation and intensive knowledge sharing.
• Job and future security: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking sector and a systemically important employer.
• Kununu: We are a Top Company 2026 and proud of a Kununu score of 4.2 and a recommendation rate of ≥ 90%.