Hybrid Service Engineer, Atomic Spectroscopy

at Agilent Technologies

• Job title: Service Engineer, Atomic Spectroscopy
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Frankfurt, Germany

About the role

• Service Engineer providing technical support in analytical labs for Agilent Technologies. Installing and optimizing spectroscopic equipment while ensuring customer satisfaction in Frankfurt area.

Responsibilities

• Provide technical support to our customers and colleagues in the pharmaceutical, energy, research and development, environmental and biomedical sectors
• Work on-site in a variety of laboratories across the Greater Frankfurt area and support customers with product solutions in the field of atomic spectroscopy
• Perform installation and optimization of hardware, software and network products
• Carry out maintenance and repairs, diagnose and resolve product performance issues, and provide end-to-end solutions
• Implement fully coordinated solutions that may include peripherals, communication systems, operating systems and application software
• Ensure customer satisfaction by training users on preventive maintenance, configuration and optimal use of the high-end features of Agilent systems and software
• Provide bespoke advice in collaboration with the sales team to ensure customer success

Requirements

• Completed vocational training or a degree in natural or engineering sciences, e.g., (analytical) chemistry, biochemistry, biotechnology or medical engineering, or electrical engineering
• Good knowledge/experience with analytical techniques and method development in atomic spectroscopy (AAS, ICP-OES, ICP–MS) in a similar role or as an end user
• Experience working with software for instrument data analysis and strong problem-solving skills, particularly in troubleshooting, application support and/or general instrument maintenance
• Interest in continuous professional development to expand your skills
• Excellent German and English language skills, spoken and written
• Attention to detail and processes and adherence to Agilent quality standards
• Good handling of customer expectations to balance customer requirements with business needs
• Ideally residing in the Greater Frankfurt area or willing to relocate there

Benefits

• Agilent Result Bonus
• Stock Purchase Plan
• Life insurance
• Retirement provision
• Health insurance
• Employee assistance program
• Paid vacation
• Company events