Field Engineer supporting Real Time Location Systems projects at multiple VA Medical Centers in the Greater Los Angeles area. Responsible for hardware installation, technical support, and customer service interactions.
About the role
- Service Engineer providing technical support in analytical labs for Agilent Technologies. Installing and optimizing spectroscopic equipment while ensuring customer satisfaction in Frankfurt area.
Responsibilities
- Provide technical support to our customers and colleagues in the pharmaceutical, energy, research and development, environmental and biomedical sectors
- Work on-site in a variety of laboratories across the Greater Frankfurt area and support customers with product solutions in the field of atomic spectroscopy
- Perform installation and optimization of hardware, software and network products
- Carry out maintenance and repairs, diagnose and resolve product performance issues, and provide end-to-end solutions
- Implement fully coordinated solutions that may include peripherals, communication systems, operating systems and application software
- Ensure customer satisfaction by training users on preventive maintenance, configuration and optimal use of the high-end features of Agilent systems and software
- Provide bespoke advice in collaboration with the sales team to ensure customer success
Requirements
- Completed vocational training or a degree in natural or engineering sciences, e.g., (analytical) chemistry, biochemistry, biotechnology or medical engineering, or electrical engineering
- Good knowledge/experience with analytical techniques and method development in atomic spectroscopy (AAS, ICP-OES, ICP–MS) in a similar role or as an end user
- Experience working with software for instrument data analysis and strong problem-solving skills, particularly in troubleshooting, application support and/or general instrument maintenance
- Interest in continuous professional development to expand your skills
- Excellent German and English language skills, spoken and written
- Attention to detail and processes and adherence to Agilent quality standards
- Good handling of customer expectations to balance customer requirements with business needs
- Ideally residing in the Greater Frankfurt area or willing to relocate there
Benefits
- Agilent Result Bonus
- Stock Purchase Plan
- Life insurance
- Retirement provision
- Health insurance
- Employee assistance program
- Paid vacation
- Company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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