Field Engineer supporting Real Time Location Systems projects at multiple VA Medical Centers in the Greater Los Angeles area. Responsible for hardware installation, technical support, and customer service interactions.
About the role
- Field Service Engineer repairing Stryker's electronic/mechanical products primarily in Dublin and Northern Ireland. Responsible for maintenance, documentation, and customer interactions in the healthcare environment.
Responsibilities
- Repair and check electronic / mechanical Stryker products
- Complete annual check and calibration according to MDR on customer site
- Utilize software and technological tools to maintain proper records, access technical information
- Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
- Fulfil Service contracts with planned maintenances
- Delivery of technical Training to internal & external
- Perform Installation of Stryker systems on customer site
- Perform Software & Hardware Upgrades
- Efficient and thorough documentation of service activities for internal and external reference
- Ensure traceability of all field-based Stryker products through reporting tools
- Provide technical support to Internal and external customers
- Escalade opportunities and issues appropriate team meetings
- Ensure excellent follow-up on all customer-initiated issues
- Ensure service provided is invoiced if not under warranty
- Scheduling of Customer visits in cooperation with Customer service
- Build relationship with internal & external customers to drive brand loyalty
Requirements
- Level 8 Degree in engineering medical electronics and camera technology OR relevant experience, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software / Medical Physics / Technology Subjects
- Experience in medical electronics, combined with good mechanical skills
- Experience in the hospital environment and health care work (preferred)
Benefits
- Work Flexibility: Field-based
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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