Clinic Manager overseeing daily operations and patient care at Medcor's occupational health clinic. Collaborating with key stakeholders to ensure effective clinic workflows and logistics.
About the role
- Manage and develop the Modern Desktop team, fostering a collaborative and high-performing environment
- Oversee daily Service Desk and Desktop Engineering operations, including queue management and escalations
- Execute short and long-term initiatives as defined by Modern Desktop leadership
- Build relationships with key stakeholders, acting as primary contact for IT issues and facilitating communication
- Ensure policies, processes, and best practices are documented, maintained, and distributed
- Regularly assess system and team performance, identify issues, and implement improvements
- Maintain service quality, track response SLAs, and oversee ticket quality and NPS scores
- Build and maintain training curriculum for Modern Desktop team members
- Align project prioritization and status with leadership, escalating issues when necessary
- Automate critical processes, including employee lifecycle management
- Proactively identify and resolve recurring IT issues
- Curate, test, and implement new tools for the Modern Desktop team
- Implement IT policies and procedures following industry standards like ITIL
- Assist with other duties as defined by Modern Desktop leadership
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field (preferred)
- 2+ years of IT management experience
- 5+ years of IT administration / engineering experience in a fast-paced environment
- Strong SaaS administration experience including M365, Okta, Atlassian, Slack, Zoom
- Proven experience managing Windows & macOS devices with MDM tools (Intune, Jamf)
- Strong project management skills
- Experience leading AV / conference room initiatives both onsite and remote
- Excellent communication skills
- Customer service-oriented approach to internal and external support
- Experience automating IT processes
- Knowledge of security and compliance principles from an IT perspective
- Relevant certifications in ITIL, M365, Okta are a plus
Benefits
- Employees may be eligible for an annual bonus or commission.
- Some roles may be eligible for overtime pay.
- Hybrid work schedule (3 - 4 days in office)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Clinic Manager overseeing operations in a worksite health & wellness clinic for Medcor. Responsible for patient care and collaborative health service functions in a team environment.
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