Hybrid Service Delivery Project Manager

Posted last month

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About the role

  • Collaborating with technical and non-technical teams to ensure seamless service delivery.
  • Supporting and troubleshooting operational workflows that power music rights management.
  • Providing administrative and operational support to cross-functional projects and ad hoc client needs.
  • Leveraging SQL and Python to analyze data, troubleshoot issues, and optimize processes.
  • Monitoring system integrity and suggesting improvements to enhance efficiency.
  • Taking ownership of data integration tasks and providing regular updates and reports to stakeholders.
  • Conducting tailored data analysis to identify trends, risks, and opportunities that support decision-making.
  • Monitoring client requests in shared platforms and ensuring they are processed accurately.
  • Maintaining meticulous documentation of tasks, progress, and process updates.
  • Contributing to process optimization and automation initiatives, working with Product and Engineering teams.

Requirements

  • Basic knowledge of SQL and Python
  • Familiarity with data visualization tools (e.g., Metabase)
  • Proficiency with productivity tools (Google Workspace, Microsoft Office)
  • Strong problem-solving skills with the ability to tackle complex situations
  • Excellent communication skills and the ability to manage multiple priorities
  • Proficiency in English (both written and verbal)
  • Familiarity with Snowflake, Airflow, and dbt (Nice to Have)
  • Knowledge of the music industry or rights management (Nice to Have)
  • A genuine love for music (Nice to Have)

Benefits

  • Competitive salary package and participation in our Stock Options plan
  • Hybrid work model with flexibility to support your lifestyle
  • Comprehensive private health and life insurance coverage
  • Extra paid time off to recharge and take care of yourself
  • The latest tech equipment to support your productivity and creativity
  • A collaborative, inclusive, and international work environment

Job title

Service Delivery Project Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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