Service Delivery Manager at Timescapes ensuring seamless installation and maintenance of cameras for construction projects. Managing inventory, shipping, and coordination of field services.
Responsibilities
Managing physical camera and hardware inventory, ensuring accurate records and optimal stock levels in the ERP.
Assemble cameras and other related hardware, ensuring products are packed securely.
Coordination and management of field services and technician schedules to support camera installs.
Handling shipping and receiving processes, including packing and tracking of shipments of all outgoing shipments.
Requirements
Customer focused: We’re focussed on ensuring that users get genuine value from our solutions.
Strong relationship builder: You love building rapport with customers and the team.
Curious to a fault: You have an innate curiosity for customers, their construction projects and their desired outcomes.
Adaptable problem solver: We’re not deterred by the unknown and we’re excited about tackling problems and finding our way through.
Communication matters: You’re equally comfortable on Slack/email, video calls and in person.
Startup / scale-up experience: You’ve experienced the chaos of startups.
Experienced, independent service manager or co-ordinator: You have been the sole person responsible for providing services to customers in your region.
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