Case Manager providing referral and intake services for eligible newcomers at the Nationalities Service Center. Collaborate with clients on self - sufficiency plans and coordinate with external agencies for support.
About the role
- Service Delivery Manager managing customer relationships and collaborating with technical and client teams. Focusing on service delivery and ensuring key SLAs are met.
Responsibilities
- Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
- Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
- Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
- Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
- Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.
Requirements
- A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives, including your peers and your customers.
- Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
- Excellent listening, negotiation and presentation abilities
- Strong technical understanding, or the ability to learn technological products and services very quickly
- Understanding technical issues and technical jargon and be able to communicate back in layman’s terms for the customer to understand
Benefits
- Hybrid working with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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