Assistant Store Manager driving sales results and employee development at Coach. Ensuring adherence to brand standards and fostering a positive team environment.
About the role
- Service Delivery Manager at Thales managing several support and maintenance contracts related to Government Solutions and ensuring customer satisfaction with SLAs.
Responsibilities
- Manage several support and maintenance contracts related to Government Solutions.
- Ensure customer satisfaction, respect of contractual commitments and fulfillment of Service Level Agreements (SLA).
- Be the customer interface for Support and Maintenance (S&M) contract.
- Manage the customer account by providing reporting on the activity.
- Responsible for financial follow-up and customer satisfaction.
- Manage third-party contracts, communication and performance monitoring.
- Manage incidents follow-up in respect with the SLA.
- Coordinate and follow actions of 3rd parties or different levels of support.
- Follow and administrate tests and installation of changes with technical teams at customer sites.
- Provide internal reporting of account activities and manage the contract with Thales tools.
Requirements
- 10 years of work experience with IT, customer relationship management, knowledge of service management, ITIL practices.
- Preferred experience in application servers, operating systems and databases.
- Engineering degree in the computing or IT fields.
- Excellent communication skills in English and Spanish.
- Customer orientation.
- Administrative project management.
- Proven experience in (external) customer relationship management.
- Availability to travel frequently with short notice.
- Experience as Service Delivery Management (SDM) or Project Management (PM).
Benefits
- Flexible working hours.
- Intensive working days on Fridays and during August.
- Remote-friendly – 2 days a week working from home.
- Restaurant allowance and social benefits (health insurance, kindergarten).
- Free coffee on-site!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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