Service Center Manager overseeing daily operations in manufacturing facility in Austell, Georgia. Responsible for business development, customer satisfaction, and operational strategies.
About the role
- Service Delivery Manager at Thales managing several support and maintenance contracts related to Government Solutions and ensuring customer satisfaction with SLAs.
Responsibilities
- Manage several support and maintenance contracts related to Government Solutions.
- Ensure customer satisfaction, respect of contractual commitments and fulfillment of Service Level Agreements (SLA).
- Be the customer interface for Support and Maintenance (S&M) contract.
- Manage the customer account by providing reporting on the activity.
- Responsible for financial follow-up and customer satisfaction.
- Manage third-party contracts, communication and performance monitoring.
- Manage incidents follow-up in respect with the SLA.
- Coordinate and follow actions of 3rd parties or different levels of support.
- Follow and administrate tests and installation of changes with technical teams at customer sites.
- Provide internal reporting of account activities and manage the contract with Thales tools.
Requirements
- 10 years of work experience with IT, customer relationship management, knowledge of service management, ITIL practices.
- Preferred experience in application servers, operating systems and databases.
- Engineering degree in the computing or IT fields.
- Excellent communication skills in English and Spanish.
- Customer orientation.
- Administrative project management.
- Proven experience in (external) customer relationship management.
- Availability to travel frequently with short notice.
- Experience as Service Delivery Management (SDM) or Project Management (PM).
Benefits
- Flexible working hours.
- Intensive working days on Fridays and during August.
- Remote-friendly – 2 days a week working from home.
- Restaurant allowance and social benefits (health insurance, kindergarten).
- Free coffee on-site!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager - Logistics & Warehouse managing inventory, logistics, and warehouse operations for ASSA ABLOY in India. Driving performance across supply chain functions and leading a team of professionals.
Media Manager overseeing media management operations supporting high - volume, multi - brand production environments at Paramount. Collaborating across teams to ensure efficient media ingestion and organization.
Strategic Order Operations Manager responsible for validating order readiness and coordinating cross - functional resolution. Ensuring production readiness and addressing order issues promptly.
Manager overseeing media supply chain fulfillment for a global media company. Managing complex tasks related to metadata, quality control, and content delivery in a dynamic environment.
Key Account Manager at BAT developing commercial strategies for key accounts in Fiji. Leading negotiations, performance analysis, and fostering team diversity and inclusion.
Area Manager responsible for managing brand distribution across Crete region for British American Tobacco. Leading a trade marketing team and driving the strategy for New Generation Products.
Group Manager in Supply Control at Scania overseeing logistics and supply chain management. Leading a team to optimize processes and resolve supply chain challenges in Belgium.
Store Manager at Crocs, Inc. leading a team to provide exceptional consumer experiences and drive sales. Responsible for operations, visual presentation, and maintaining standards in a retail environment.
Store Manager leading a retail team at Crocs, Inc. Delivering exceptional customer service and driving team performance in a fast - paced environment.