Network Construction Manager driving water infrastructure projects across the Midlands with Severn Trent. Ensuring quality drinking water supply and compliance with health & safety regulations.
About the role
- Service Delivery Manager ensuring customer satisfaction with NS Go services for clients. Collaborating with Account Managers and optimizing service quality in a dynamic team environment.
Responsibilities
- Ensure customer satisfaction with NS Go services for existing customers.
- Collaborate with the Account Manager employed by NS.
- Be the expert in clients' customer environments and optimize service quality.
- Monitor operational quality level through agreed SLA KPIs.
- Coordinate top priority incidents and lead escalations.
- Guide customers in expanding the NS Go platform.
- Follow up on customer improvement or change requests, including aftercare.
- Develop improvement plans in quality and service areas.
- Monitor financial aspects of the customer such as invoices and one-off costs.
Requirements
- HBO or WO working and thinking level.
- Experience in a similar position or the ambition to learn the profession.
- Analytical skills, able to get to the bottom of things and make connections.
- Strong affinity with IT.
- Excellent communication skills.
- Excellent stakeholder management skills.
- Solution-oriented.
Benefits
- A one-year contract of 40 hours per week, with 36 or 32 hours also negotiable.
- A monthly salary, 8% end-of-year bonus, flexible mobility policy, and at least 6 weeks of vacation per year.
- Flexibility around working hours, locations and office days, and the option to work from abroad 4 weeks per year.
- The opportunity to develop yourself both personally and professionally.
- Regular team building activities and after-work drinks in the center of Breda.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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