Leading automation projects in the industrial sector from planning to realization. Join a global leader in Industrial Engineering and Solutions with innovative technologies.
About the role
- Service Delivery Manager ensuring customer satisfaction with NS Go services for clients. Collaborating with Account Managers and optimizing service quality in a dynamic team environment.
Responsibilities
- Ensure customer satisfaction with NS Go services for existing customers.
- Collaborate with the Account Manager employed by NS.
- Be the expert in clients' customer environments and optimize service quality.
- Monitor operational quality level through agreed SLA KPIs.
- Coordinate top priority incidents and lead escalations.
- Guide customers in expanding the NS Go platform.
- Follow up on customer improvement or change requests, including aftercare.
- Develop improvement plans in quality and service areas.
- Monitor financial aspects of the customer such as invoices and one-off costs.
Requirements
- HBO or WO working and thinking level.
- Experience in a similar position or the ambition to learn the profession.
- Analytical skills, able to get to the bottom of things and make connections.
- Strong affinity with IT.
- Excellent communication skills.
- Excellent stakeholder management skills.
- Solution-oriented.
Benefits
- A one-year contract of 40 hours per week, with 36 or 32 hours also negotiable.
- A monthly salary, 8% end-of-year bonus, flexible mobility policy, and at least 6 weeks of vacation per year.
- Flexibility around working hours, locations and office days, and the option to work from abroad 4 weeks per year.
- The opportunity to develop yourself both personally and professionally.
- Regular team building activities and after-work drinks in the center of Breda.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Project Manager in automation leading projects from planning to realization at SpiraTec Group. Engaging in agile onboarding and team collaboration while fostering innovative tech solutions.
Senior Project Manager leading automation and engineering projects from planning to execution. Overseeing project management and quality management within the process industry.
Senior BIM Manager overseeing Digital Engineering and BIM implementation at Arcadis. Leading teams and engaging with clients to improve project outcomes in engineering.
Renewals Manager at CodeRabbit handling customer renewals and revenue protection in a fast - paced SaaS company. Collaborating with teams to ensure seamless renewal processes and mitigate churn risk.
Floor manager responsible for monitoring gaming tables like American Roulette and Black Jack. Ensuring guest satisfaction and resolving conflicts while overseeing events in a dynamic team environment.
Service Manager at Novibet overseeing IT service management and incident resolution processes. Collaborating across teams to enhance service quality and efficiency for gaming experiences.
Service Transition Manager responsible for negotiating SLAs and ensuring service quality. Supporting IT services delivery in a diverse and inclusive company in the Philippines.
Licensing and Retail Manager overseeing global licensing and partner portfolio for Rebellion. Driving licensing strategy for video games, TV & Film, and publishing industries.
Property Manager overseeing tenant relations, lease agreements, and property management activities in Erlangen, Germany. Ensuring tenant satisfaction and compliance with housing regulations in a hybrid role.