Hybrid Service Centre Manager

Posted last week

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About the role

  • Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement initiatives in partnership with the shop supervisor.
  • Working with Sales and Field Operations partners to educate, drive demand and deliver financial goals of services.
  • Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations.
  • Manage operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.
  • Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns.
  • Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings.

Requirements

  • Diploma or equivalent technical certificate, minimum 5 years with technical / industrial service management, preferably Safety/Fire/MRO.
  • Must have demonstrated leadership skills developed through previous people management experience.
  • Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style.
  • Experience creating compelling presentations with clear storytelling.
  • Demonstrated ability to take ownership of their team and drive increased revenue and profitability.
  • Ability to travel throughout assigned region(s) – approximately 50%
  • Some customers may have alcohol and drug screening policies for on-site contractors and vendors.

Benefits

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!

Job title

Service Centre Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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