Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement initiatives in partnership with the shop supervisor.
Working with Sales and Field Operations partners to educate, drive demand and deliver financial goals of services.
Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations.
Manage operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.
Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns.
Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings.
Requirements
Diploma or equivalent technical certificate, minimum 5 years with technical / industrial service management, preferably Safety/Fire/MRO.
Must have demonstrated leadership skills developed through previous people management experience.
Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style.
Experience creating compelling presentations with clear storytelling.
Demonstrated ability to take ownership of their team and drive increased revenue and profitability.
Ability to travel throughout assigned region(s) – approximately 50%
Some customers may have alcohol and drug screening policies for on-site contractors and vendors.
Benefits
Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
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