Commercial Manager responsible for selling disruptive technology solutions in the commodities market. Engaging clients through relationship building, renewals, upsells, and cross - sells in the maritime industry.
About the role
- Manager of Service Centre overseeing daily operations and driving revenue growth within Grainger. Leading a team focused on service excellence and financial objectives while ensuring customer satisfaction.
Responsibilities
- Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement initiatives in partnership with the shop supervisor.
- Working with Sales and Field Operations partners to educate, drive demand and deliver financial goals of services.
- Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations.
- Manage operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.
- Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns.
- Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings.
Requirements
- Diploma or equivalent technical certificate, minimum 5 years with technical / industrial service management, preferably Safety/Fire/MRO.
- Must have demonstrated leadership skills developed through previous people management experience.
- Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style.
- Experience creating compelling presentations with clear storytelling.
- Demonstrated ability to take ownership of their team and drive increased revenue and profitability.
- Ability to travel throughout assigned region(s) – approximately 50%
- Some customers may have alcohol and drug screening policies for on-site contractors and vendors.
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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