Hybrid Service Centre Manager

at Grainger

• Job title: Service Centre Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, ANJOU, Canada

About the role

• Manager of Service Centre overseeing daily operations and driving revenue growth within Grainger. Leading a team focused on service excellence and financial objectives while ensuring customer satisfaction.

Responsibilities

• Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement initiatives in partnership with the shop supervisor.
• Working with Sales and Field Operations partners to educate, drive demand and deliver financial goals of services.
• Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations.
• Manage operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.
• Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns.
• Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings.

Requirements

• Diploma or equivalent technical certificate, minimum 5 years with technical / industrial service management, preferably Safety/Fire/MRO.
• Must have demonstrated leadership skills developed through previous people management experience.
• Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style.
• Experience creating compelling presentations with clear storytelling.
• Demonstrated ability to take ownership of their team and drive increased revenue and profitability.
• Ability to travel throughout assigned region(s) – approximately 50%
• Some customers may have alcohol and drug screening policies for on-site contractors and vendors.

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!