Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.
About the role
- Service Delivery Manager leading a technical service team focused on maximizing client experience in Spain. Collaborating with sales and managing service delivery effectively.
Responsibilities
- Lead the team and establish a structured approach to self & employee development
- Accompany Service Engineers to joint customer visits to gain development area insights
- Ensure maximum revenue generation partnering with sales teams
- Manage costs and resources effectively to drive profitable growth
- Cross-functional visits to top customers in assigned district
- Deliver against customer expectations for onsite delivery with priority towards contractual and warranty customers.
Requirements
- University Degree, ideally in a Life Science field (Chemistry, Biochemistry, Pharma, Biotechnology, Biology, …)
- Significant people management experience
- Knowledge of laboratory environments and workflows
- Experience managing a client service/support team and familiar with ISO Quality environment would be preferable.
- Full proficiency in Spanish and fluency in English.
Benefits
- Competitive compensation and benefits package
- Work-Life-Balance programs
- Company pension scheme
- Yearly company bonus
- Private health care
- Stock purchase plan
- Medical & life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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