Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.
Responsibilities
Assisting a small team of administrators that will provide quality and efficient client service to investors
Serve as primary point of contact for investor queries, ensuring timely and accurate responses
Work with legal and finance teams to review and approve investor related materials
Proactively manage daily workflow, ensuring that tasks are completed to the highest standards, within agreed deadlines
Building and maintaining strong and trusted relationships with investors, clients and other internal operational areas
Adherence to internal policies, controls and processes
Take responsibility for all aspects of investor/client care
Ensuring internal database records are maintained accurately, in relation to investor/client information and/or updated as circumstances change
Investor onboarding, including the collation and maintenance of KYC documentation required to meet regulatory requirements
Assisting with ad-hoc projects and general team administration and other such tasks as may be required
Act in the best interests of the division by supporting and mentoring more junior members of staff as applicable
Requirements
Third level qualification in business, law, finance or a related field would be an advantage
Previous fund admin/company law experience (+8 years)
Previous team management and team review experience
Previous experience in a customer facing role with a proven track record of outstanding service
Management of multiple staff (+3 staff members)
Excellent verbal and written communication skills
Ability to priorities, to adapt to changing business needs and to multitask
A professional manner, demonstrating good interpersonal skills and the ability to understand client’s/investor’s needs, responding to these quickly and effectively
Good organizational, analytical and problem-solving skills
Strong attention to detail; diligence and care in all aspects of the role
Strong Microsoft Office skills including MS Excel and Word
Motivated and driven.
Benefits
Competitive remuneration commensurate with skills and experience
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