About the role

  • Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.

Responsibilities

  • Assisting a small team of administrators that will provide quality and efficient client service to investors
  • Serve as primary point of contact for investor queries, ensuring timely and accurate responses
  • Work with legal and finance teams to review and approve investor related materials
  • Proactively manage daily workflow, ensuring that tasks are completed to the highest standards, within agreed deadlines
  • Building and maintaining strong and trusted relationships with investors, clients and other internal operational areas
  • Adherence to internal policies, controls and processes
  • Take responsibility for all aspects of investor/client care
  • Ensuring internal database records are maintained accurately, in relation to investor/client information and/or updated as circumstances change
  • Investor onboarding, including the collation and maintenance of KYC documentation required to meet regulatory requirements
  • Assisting with ad-hoc projects and general team administration and other such tasks as may be required
  • Act in the best interests of the division by supporting and mentoring more junior members of staff as applicable

Requirements

  • Third level qualification in business, law, finance or a related field would be an advantage
  • Previous fund admin/company law experience (+8 years)
  • Previous team management and team review experience
  • Previous experience in a customer facing role with a proven track record of outstanding service
  • Management of multiple staff (+3 staff members)
  • Excellent verbal and written communication skills
  • Ability to priorities, to adapt to changing business needs and to multitask
  • A professional manner, demonstrating good interpersonal skills and the ability to understand client’s/investor’s needs, responding to these quickly and effectively
  • Good organizational, analytical and problem-solving skills
  • Strong attention to detail; diligence and care in all aspects of the role
  • Strong Microsoft Office skills including MS Excel and Word
  • Motivated and driven.

Benefits

  • Competitive remuneration commensurate with skills and experience
  • Training and development opportunities

Job title

Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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