Analista de Ferramentas Sênior responsible for building integrations and automations for restaurant management software. Seeking to enhance operational efficiency with tools like HubSpot and Zapier.
Responsibilities
Design, build and maintain integrations and automations across the customer journey, connecting HubSpot with internal and third-party systems via Workflows with Custom Code (Node.js/Python), REST APIs, webhooks and object associations;
Evolve the CRM structure (objects, properties and associations), and optimize forms and assets; work with CMS/HubL concepts within HubSpot;
Orchestrate complex automations and flows using tools like Zapier (Platform UI/CLI), n8n (self-hosted) and/or Workato (recipes/API recipes), ensuring OAuth 2.0 authentication and resilience via webhooks;
Develop and operate messaging bots and integrations, such as Blip and the WhatsApp Cloud API, including webhook configuration and message template setup;
Ensure observability and reliability of integrations by implementing logs, metrics and traces, defining SLOs/SLIs and conducting blameless postmortems;
Create and maintain up-to-date runbooks and alerts to guarantee traceability and a fast incident response;
Collaborate in Git repositories, performing code reviews and pull requests within CI/CD pipelines;
Ensure governance and security of tools by applying least-privilege principles, secret management and access controls;
Produce clear technical documentation and well-structured PRs, maintaining a collaborative, inclusive approach and following best practices.
Requirements
4+ years of experience in the field;
Bachelor’s degree in Information Systems or a related area;
Strong experience building, maintaining and orchestrating system integrations, including use of REST APIs, webhooks, OAuth 2.0 (Authorization Code / Client Credentials) and Workflows with Custom Code (Node.js/Python);
Proficiency with low-code/no-code tools (such as Zapier, n8n or Workato) for creating and managing complex automated flows;
Experience with SQL and analytical skills to produce reports, interpret data and translate it into business metrics;
Familiarity with Git best practices, CI/CD, trunk-based development and Semantic Versioning, ensuring traceability and delivery quality;
Experience defining and monitoring SLOs/SLIs, using runbooks, tracking metrics and conducting blameless postmortems;
Ability to write clear technical documentation, create well-structured PRs and work collaboratively and inclusively within multidisciplinary teams;
Availability for hybrid work in São Leopoldo, RS, Brazil.
Benefits
Contract (PJ) with a paid 30-day rest period;
Health insurance (for PJ contractors after 6 months active);
Dental plan (for PJ contractors after 6 months active);
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