Hybrid Senior Technical Product Owner

at Manulife

• Job title: Senior Technical Product Owner
• Job type: Full Time
• Experience level: Senior
• Salary: $104,860 - $194,740 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, Canada

About the role

• Technical Product Owner integrating life insurance eApplication solutions at John Hancock. Lead technical delivery, vendor partnerships, and system optimization in a hybrid work environment.

Responsibilities

• Accountable for all technical delivery on the platform enabling technology and business objectives
• Ownership of vendor relationships including understanding and influencing the vendor roadmaps
• Ensure internal teams use any external platforms and products effectively to streamline workflows and achieve business goals
• Lead the technical evaluation and implementation of eApp integrations
• Develop a process for efficient ingestion of life insurance applications submitted electronically through agent portals, third-party distributors, or directly by consumers
• Partner with eApp vendors to ensure seamless data transfer and mapping between eApp formats and internal systems
• Implement robust validation rules within the ingestion system to ensure data accuracy and completeness of eApps before processing
• Lead technical delivery including configuration, and integration of vendor products for eApplication, Quoting, Illustration to meet specific business and technology needs
• Coordinate with vendors to integrate their products with internal solutions
• Negotiate scope of work for given initiatives
• Partner with various internal functions (e.g., Technology, Underwriting, Sales, Operations) to understand workflows and tailor vendor platform for optimal use
• Develop and maintain relationships with vendor support teams for timely resolution of technical issues
• Provide ongoing training and support to end-users on vendor platform functionalities and standard methodologies
• Monitor system performance, identify optimization opportunities, and ensure seamless operation
• Know the latest on vendor platform roadmap and features and evaluate their potential benefit to the organization
• Develop and maintain user documentation for internal and vendor platform processes
• Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals
• Ability to simplify/reduce/negotiate work needed with vendors and manage external partner’s tracking and backlog

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 8+ years IT industry experience
• 5+ years of experience in a technical lead, technical product owner, platform owner or similar role working with external vendors and vendor solutions that enable business
• Demonstrable experience with life insurance eApplication, Quoting, Illustration vendor platforms / products implementation, configuration, and administration
• Solid understanding of life insurance industry workflows and processes, particularly relevant to the products being used
• Excellent communication, collaboration, negotiation and interpersonal skills
• Ability to translate business needs into effective solutions
• Experience with program and agile delivery methodologies
• Proficiency in troubleshooting and problem-solving
• Excellent analytical and problem-solving skills

Benefits

• Health insurance
• Dental
• Mental health
• Vision
• Short- and long-term disability
• Life and AD&D insurance coverage
• Adoption/surrogacy benefits
• Wellness programs
• Employee/family assistance plans
• Retirement savings plans
• Pension/401(k) savings plans
• Global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Up to 11 paid holidays
• 3 personal days
• 150 hours of vacation
• 40 hours of sick time