Hybrid Senior Technical Product Manager – Trust & Safety

at Care.com

• Job title: Senior Technical Product Manager – Trust & Safety
• Job type: Full Time
• Experience level: Senior
• Salary: $150,000 - $170,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• Senior Product Manager leading Trust & Safety product initiatives for Care.com. Collaborating with cross-functional teams to enhance user safety through AI-driven solutions.

Responsibilities

• Lead the Trust & Safety product roadmap, from problem discovery through execution, measurement, and iteration.
• Design and launch AI-driven systems for content safety, behavior monitoring, and proactive risk detection.
• Partner with Data Science to train and deploy ML and generative AI models that enhance fraud, abuse, and background check capabilities.
• Develop frameworks for AI safety, explainability, and compliance, ensuring all models and decisions align with ethical and regulatory standards.
• Collaborate cross-functionally with Policy, Legal, Customer Care, and Engineering to align product strategy with operational and compliance goals.
• Define and track Trust & Safety OKRs, balancing platform integrity, user trust, and business growth.
• Use experimentation, data analysis, and insights to drive continuous improvement in detection systems and response efficiency.
• Advocate for a user-centered safety culture across the organization — ensuring care, empathy, and fairness guide every decision.

Requirements

• 4-6 years of product management experience, with at least 3+ years in AI, ML, or data-centric product development.
• Experience building or scaling Trust & Safety, content moderation, or risk mitigation systems.
• Proven ability to lead technical product work — partnering with engineers and data scientists on model design, APIs, and backend systems.
• Deep understanding of AI/ML technologies, including model development, prompt engineering, evaluation, and safety controls.
• Strong analytical skills; able to interpret data, identify trends, and drive data-informed decisions.
• Excellent collaboration and stakeholder management — comfortable working across Legal, Policy, and Operations.
• Strategic thinker who thrives in ambiguity, able to balance innovation speed with responsible AI principles.
• Degree in Computer Science, Engineering, Data Science, or related quantitative field (preferred).

Benefits

• Competitive compensation, equity, and comprehensive benefits.
• Health insurance coverage
• Life and disability insurance
• Generous 401K employer matching program
• Paid holidays
• Paid time off (PTO)