Hybrid Senior Technical Learning Consultant

at CNA Insurance

• Job title: Senior Technical Learning Consultant
• Job type: Full Time
• Experience level: Senior
• Salary: $72,000 - $141,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Lake Mary, United States

About the role

• Senior Consultant delivering technical training solutions to create a continuous learning environment at CNA. Collaborating with business leaders to enhance training materials and evaluate programs.

Responsibilities

• Formulates and helps to deliver technical training solutions to the organization that create and maintain a continuous learning environment
• Facilitates increased capabilities, and achievement of business goals
• Coordinates the evaluation, enhancement and maintenance of the full inventory of learning courses, materials, job aids and other related technical training resources for the business unit
• Organizes and catalogs materials for effective, efficient and engaging use
• Conducts needs analyses by partnering with business leaders to identify learning needs, skill gaps and priorities
• Designs and develops various technical learning solutions
• Creates a forum to support the delivery of training and may facilitate training pertaining to such areas as process, system, product, leadership, and evolving or skills
• Works with the business to evaluate existing materials against priorities for each line of business
• Partners to build new curriculum, content and programs as needed and update existing materials to close gaps or successfully adapt to change
• Identifies opportunities to leverage the use of materials across all lines of business where there is a consistent performance and learning need
• Establish measures to evaluate training effectiveness of training courses, materials, and activities
• Leads the development of plans to continuously improve design and delivery
• Works closely with leadership to ensure that performance and learning initiatives, and available materials, are aligned with opportunities identified through quality and compliance reviews
• Acts as project manager to create, manage, and monitor learning project plans

Requirements

• Bachelor’s degree or equivalent
• Typically, a minimum of eight years of work experience, or educational design/development and training experience with knowledge of the insurance industry
• A solid understanding of the insurance industry, its practices and operations
• Broad technical background with an understanding of multiple lines of business
• Strong knowledge of learning design, instructional methods and training techniques including curriculum design principles, adult learning and blended learning theory and strategies
• Experience with content development tools preferred
• Proficiency in creating and editing multimedia content, including videos, animations, simulations and interactive presentations preferred

Benefits

• comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals