Senior Systems Analyst providing technical solutions to improve business performance at Ameriprise. Collaborating with UX designers and product managers in a hybrid work model.
Responsibilities
Provide technical solutions that meet user needs and improve business performance
Accountable for ensuring that clear, concise requirements have been captured
Participate in testing and reporting of UAT with internal partners and vendor
Reporting defects to vendor ensuring issue resolution
Support the implementation check-out process
Facilitate end user communication and training documentation
Collaborate across the organization with business, architects, UX designers, product managers and software developers to improve Advisor and client facing tools
Track and evaluate feedback from users for multiple tools
Participate in SCRUM meetings and support of the Agile process
Perform regression and user acceptance testing
Analyze and interpret data to identify areas of improvement
Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business
Develop detailed business requirements and user stories
Tracking end user feedback on the system
Occasionally provide Level 3 support for Applications
Track and evaluate usage reporting
Perform required AdTrax and FINRA filing when necessary
Documentation review and updates
Troubleshooting with end-users, internal tech partners and vendors
Requirements
4-7 years' experience as Business Systems Analyst
Ability to effectively summarize data, present insights and reporting
Experience working on Agile delivery
Knowledge of Requirement collection and User Story logic (experience working in JIRA is a plus)
Experience in creating and maintaining backlog
Experience working with stakeholders across many functions
Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements
Exceptional written and verbal communication skills
Benefits
Inclusive, collaborative culture that rewards contributions
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