Technical Writer creating and maintaining operation and maintenance manuals in German. Working with cross - functional teams and handling technical documentation for external clients.
About the role
- Senior Specialist Technical Writer managing IT Operations documentation across ISO standards and IT service desk workflows. Collaborating with multiple stakeholders to ensure compliance and accuracy in technical documentation.
Responsibilities
- Draft and maintain ISMS documentation: policies, procedures, control mappings to Annex A, risk assessments, Statements of Applicability, and POA&M aligned with ISO 27001/27002 standards.
- Document ITIL/ISO 20000 workflows: incident/request management, escalation, knowledge-base articles, and service catalog entries.
- Create user manuals, process diagrams, SOPs for enterprise tools (e.g., ERP, CRM, bespoke apps).
- Partner with InfoSec teams to translate GDPR, NIST, SOC 2, etc. requirements into formal documentation.
- Produce project plans, meeting minutes, action logs, status reports, and lessons-learned docs.
- Enforce document versioning, style consistency (DITA, Markdown, AP/Chicago), template usage, and maintain centralized repositories.
Requirements
- Bachelors in IT, Cybersecurity, Technical Writing, or equivalent.
- 2–5 years in technical writing—specifically ISO 27001/InfoSec/environment.
- Strong familiarity with ISO 20000/ITIL frameworks for service desk content.
- Proficiency with Confluence, SharePoint, Markdown, Visio.
- Excellent writing, editing, and collaboration skills.
- Certifications: ISO 27001 Lead Implementer/Auditor, ITIL Foundation, CISSP, CPTC (preferred).
- Experience with audit-ready environments (FedRAMP, SOC 2, HIPAA) (preferred).
- Proficient in-service desk platforms (ServiceNow, Jira, Zendesk, Remedy) (preferred).
- Exposure to Agile/Scrum documentation and project governance (preferred).
Benefits
- Equal opportunity employer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Technical Writer at TaskUs creating documentation and processes for exceptional customer experiences. Collaborating with teams to enhance internal documentation for disruptive companies.
Technical Writer & Trainer responsible for technical documentation and staff training at Helcim. Empowering users with clear guidance on Helcim's payment platform through comprehensive documentation and training initiatives.
Senior Technical Writer creating user - centric documentation for investment management solutions at SimCorp. Collaborating with agile teams to improve user assistance and documentation quality.
Technical Writer I responsible for revising and authoring technical documentation for Centurum's products and services. Requires a Secret US DoD security clearance and travel of 15%.
Senior Technical Writer producing interactive documentation for military systems. Supervise content development and produce documentation using XML and other web languages.
Technical Writer responsible for producing technical documentation and managing SOPs at L3Harris. Collaborating with engineering teams to ensure quality and accuracy in product documentation.
Senior Technical Writer at Apex Fintech Solutions developing API documentation for financial infrastructure products. Collaborating across teams to ensure accuracy and clarity of technical content.
Technical Documentation Writer at Hitachi Energy translating complex technical knowledge into clear engineering narratives for various audiences. Collaborating with experts and ensuring compliance with industry standards.
Technical Writer and Document Manager for iT1 managing organizational document lifecycles. Responsible for compliance, document workflows, and collaborating with cross - functional teams.