Intermediate Technical Writer preparing and revising technical documents for Thales' Integrated Logistics Support team. Involves collaboration on technical data packages and detailed documentation revisions.
About the role
- Technical Writer creating clear documentation for legal technology. Collaborating with cross-functional teams to ensure product understanding and alignment with business goals.
Responsibilities
- You’ll own documentation strategy, creation, and optimization across Neostella’s platform:
- Create and maintain high-quality documentation including user guides, help center articles, SOPs, workflows, FAQs, and release notes
- Translate complex technical concepts into clear, concise, and audience-appropriate content
- Develop structured and standardized documentation aligned with branding and usability best practices
- Build role-based and competency-based documentation and learning frameworks
- Interpret technical requirements such as user stories, mockups, and system specifications
- Develop a strong understanding of frontend and backend system functionality
- Apply SDLC knowledge to accurately document features and workflows
- Identify inconsistencies, edge cases, and gaps, and communicate findings to stakeholders
- Conduct research to gather and validate information across teams and systems
- Analyze user feedback and content performance metrics to improve documentation effectiveness
- Continuously optimize content based on product updates and user needs
- Lead and participate in discovery sessions with Product, Engineering, CX, and QA teams
- Collaborate cross-functionally to ensure alignment between documentation, product goals, and business objectives
- Manage and publish content using CMS and help center platforms
- Maintain documentation structure, version control, and publishing workflows
- Create supporting multimedia content such as videos, diagrams, and tutorials when needed
Requirements
- Bachelor’s degree preferred
- 2+ years of experience as a Technical Writer in SaaS or technology environments
- Strong understanding of the Software Development Life Cycle (SDLC) and software systems (integrations, workflows, APIs is a plus)
- Proven ability to translate technical information into clear, user-focused content for diverse audiences
- Experience with structured writing, documentation frameworks, and content standardization
- Proficiency with documentation tools (Google Docs, Zendesk, Confluence, CMS platforms)
- Familiarity with Jira, GitHub, or similar project management tools
- Strong research, analytical thinking, and problem-solving skills
- Experience analyzing content performance and driving continuous improvement
- Excellent written and verbal communication skills in English (B2+ or higher) and Spanish
Benefits
- You will have Undefined Contract,
- a fast and deep growing career path,
- pre-paid health insurance coverage with Sura for you and one additional member of your family,
- flex time,
- flexibility to work from home as it is needed,
- yearly ophthalmological health bonus,
- and the opportunity to improve your English skills by working side-by-side with international teams and projects,
- apart from fully personalized English classes,
- and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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