PC
PCCWDevOps Engineer
Platform Engineer focusing on supporting CI/CD pipelines and Kubernetes at PCCW. Responsible for ensuring platform services' reliability and performance, with night - time support as needed.
About the role
- Delivering against GCP and SRE Public Cloud technology roadmaps
- Collaborating with engineering teams to release and evolve enterprise-class solutions
- Managing operations of critical banking services, including 24x7 coverage via on-call rota
- Enhancing resiliency and reliability of customer-facing services
- Troubleshooting and diagnosing issues with an engineering mindset
- Building tooling to support service reliability and code quality
- Working across multiple labs and signature projects in the Digital space
- Leading Chaos Engineering initiatives to stress test services
Requirements
- Strong understanding of SRE & DevOps, including experience of Infrastructure as Code and CI/CD pipelines using tools such as Azure DevOps, Terraform, or Jenkins.
- Proficiency with Incident Management software (ie ServiceNow)
- Proficient in Dynatrace, Splunk, SRE GCP & Cloud Observability.
- Demonstrable experience in using orchestrations tools such as Harness.
- Knowledge of GCP and Azure cloud platforms.
- Experience in identifying toil and design automated solutions to remove it.
- Reliability & Performance Management: Design, implement and own the SLOs for critical platform services. Monitor system health, manage error budgets, and drive improvements in Mean Time to Failure (MTTF) and Mean Time to Recovery (MTTR).
- Incident & Problem Management: Lead incident response and post-mortem analysis. Ensure root cause identification and long-term remediation strategies are implemented.
- Platform Advocacy & Collaboration: Champion SRE principles across Segments & Propositions Lab. Collaborate with Lab Product Owners, Engineering Leads, and application teams to embed reliability into design and delivery.
- Technical Leadership: Provide technical oversight across cloud infrastructure, CI/CD pipelines, observability tooling, and automation frameworks. Guide engineers in adopting scalable and resilient solutions.
- Continuous Improvement: Identify and implement improvements in deployment, monitoring, and alerting processes. Drive automation to reduce toil and improve operational efficiency.
- Governance & Compliance: Ensure platform services adhere to internal risk, security, and compliance standards. Support audit and regulatory reporting requirements.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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