Lead a service design team to create seamless digital customer experiences at Lloyds Banking Group, driving research, workshops, and cross-functional collaboration.
Responsibilities
Lead the creation of seamless digital customer experiences and advance Service Design across the Group
Lead a team of designers, researchers and strategists, and lead a design squad owning relationships with Senior and Lab Product owners
Work as part of agile teams to uncover priorities, visualise outcomes, and define scope
Provide thought leadership and be subject matter expert in design thinking methods
Facilitate workshops and discussions, ensuring business context, needs and risks are understood
Communicate with colleagues and internal customers to manage expectations and incorporate multiple perspectives
Research and document current-state services and communicate future-state services
Lead others to make good design decisions, challenge constraints and bring user perspective to the forefront
Take ownership for personal and team development through coaching and mentoring
Collaborate closely with designers, product owners and engineers and contribute to the design community
Requirements
Experience leading a team of designers, researchers and strategists
Comfortable in needs definition, journey mapping, blueprinting and storytelling
Experience researching and documenting current-state and future-state services
Highly experienced in ‘design thinking’ methods
Experience in research methods to inform design choices
Experience facilitating workshops and discussions with internal customers
Ability to work effectively and confidently as part of agile teams
Strong relationship building skills and experience engaging senior stakeholders
Experience coaching, mentoring and developing others
Exceptional communication skills with senior, technical and non-technical audiences
Benefits
A generous pension contribution of up to 15%
Annual performance related bonus scheme
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives
Generous parental leave policies
Flexible Working Options including Hybrid Working and Job Share
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