Graphic Designer creating impactful visual content for VDE's social media and community engagement. Collaborating on design strategies, maintaining brand consistency, and optimizing design processes.
About the role
- Lead a service design team to create seamless digital customer experiences at Lloyds Banking Group, driving research, workshops, and cross-functional collaboration.
Responsibilities
- Lead the creation of seamless digital customer experiences and advance Service Design across the Group
- Lead a team of designers, researchers and strategists, and lead a design squad owning relationships with Senior and Lab Product owners
- Work as part of agile teams to uncover priorities, visualise outcomes, and define scope
- Provide thought leadership and be subject matter expert in design thinking methods
- Facilitate workshops and discussions, ensuring business context, needs and risks are understood
- Communicate with colleagues and internal customers to manage expectations and incorporate multiple perspectives
- Research and document current-state services and communicate future-state services
- Lead others to make good design decisions, challenge constraints and bring user perspective to the forefront
- Take ownership for personal and team development through coaching and mentoring
- Collaborate closely with designers, product owners and engineers and contribute to the design community
Requirements
- Experience leading a team of designers, researchers and strategists
- Comfortable in needs definition, journey mapping, blueprinting and storytelling
- Experience researching and documenting current-state and future-state services
- Highly experienced in ‘design thinking’ methods
- Experience in research methods to inform design choices
- Experience facilitating workshops and discussions with internal customers
- Ability to work effectively and confidently as part of agile teams
- Strong relationship building skills and experience engaging senior stakeholders
- Experience coaching, mentoring and developing others
- Exceptional communication skills with senior, technical and non-technical audiences
Benefits
- A generous pension contribution of up to 15%
- Annual performance related bonus scheme
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives
- Generous parental leave policies
- Flexible Working Options including Hybrid Working and Job Share
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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