NE
Qualitätsmanager:in conducting IVP case reviews and organizing quality discussions. Responsible for quality standards and creating training materials.
About the role
- Own the strategy for our Additional Learning Needs training offer to ensure it reflects best practices for inclusive learning and drives equitable outcomes.
- Developing processes to improve efficiency and cost-to-serve for ALN support.
- Partnering with our coaching and instructor teams to design and deliver training and support.
- Work closely with the Compliance team to develop and maintain a best-in-class policy for ALN requirements.
- Build and execute efficient processes that deliver against our learner support policy, ensuring timely and high-quality interventions.
- Triaging learner cases to determine when additional support is required.
- Driving the development and implementation of best-practice support standards delivered by the ALN team.
- Identifying trends in support needs and collaborating across teams to create shared solutions and new content (e.g., learning materials, platform features).
- Act as a local safeguarding officer for the ALN team, triaging concerns and collaborating with the Deputy DSL and DSL
- to effectively manage and mitigate risks for ALN learners.
- Oversee a small team of ALN professionals, including defining KPIs, managing capacity modelling, and providing development to ensure apprentices receive high-quality, timely support.
Requirements
- 6+ years of experience in inclusion and equitable access within a 16+ education setting (college education, Higher Education or apprenticeship), with hands-on experience in ALN delivery.
- Strong knowledge of ALN legislation, statutory guidance, and best practices. You should have a foundational understanding of specific learning needs and disabilities, gained from previous work in this area (e.g., teaching or student support).
- Relevant certifications or degrees, such as: A Bachelor’s or Master’s degree in psychology, education, social work, or Special and Inclusive Education. Specialist qualifications in Specific Learning Difficulties (SpLD), SEN, or the NASENCO qualification.
- Additional training or qualifications in diagnostic assessment for adults (e.g., a Postgraduate Diploma).
- Relevant professional accreditation (e.g., from BDA, ADSHE, NADP, or NAS).
- Confidence in managing budgets and third-party suppliers to ensure efficiency.
- Proven line management experience with a passion for developing and retaining a world-class team.
- Strong ability to leverage data for decision-making and continuous improvement.
- Effective communication and stakeholder management skills, with a demonstrated ability to inspire others.
- Proven ability to thrive in a dynamic, fast-paced work environment and solve ambiguous problems with minimal guidance.
Benefits
- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - we collaborate in the office 3 days per week
- Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- weekly socials, company wide events and office snacks!
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