About the role

Safeguarding & ALN Manager leading equitable access for apprentices with learning needs at Multiverse. Driving high-quality learner support and team development in a hybrid work environment.

Responsibilities

Own the strategy for our Additional Learning Needs training offer to ensure it reflects best practices for inclusive learning and drives equitable outcomes.
Developing processes to improve efficiency and cost-to-serve for ALN support.
Partnering with our coaching and instructor teams to design and deliver training and support.
Work closely with the Compliance team to develop and maintain a best-in-class policy for ALN requirements.
Build and execute efficient processes that deliver against our learner support policy, ensuring timely and high-quality interventions.
Triaging learner cases to determine when additional support is required.
Driving the development and implementation of best-practice support standards delivered by the ALN team.
Identifying trends in support needs and collaborating across teams to create shared solutions and new content (e.g., learning materials, platform features).
Act as a local safeguarding officer for the ALN team, triaging concerns and collaborating with the Deputy DSL and DSL
to effectively manage and mitigate risks for ALN learners.
Oversee a small team of ALN professionals, including defining KPIs, managing capacity modelling, and providing development to ensure apprentices receive high-quality, timely support.

6+ years of experience in inclusion and equitable access within a 16+ education setting (college education, Higher Education or apprenticeship), with hands-on experience in ALN delivery.
Strong knowledge of ALN legislation, statutory guidance, and best practices. You should have a foundational understanding of specific learning needs and disabilities, gained from previous work in this area (e.g., teaching or student support).
Relevant certifications or degrees, such as: A Bachelor’s or Master’s degree in psychology, education, social work, or Special and Inclusive Education. Specialist qualifications in Specific Learning Difficulties (SpLD), SEN, or the NASENCO qualification.
Additional training or qualifications in diagnostic assessment for adults (e.g., a Postgraduate Diploma).
Relevant professional accreditation (e.g., from BDA, ADSHE, NADP, or NAS).
Confidence in managing budgets and third-party suppliers to ensure efficiency.
Proven line management experience with a passion for developing and retaining a world-class team.
Strong ability to leverage data for decision-making and continuous improvement.
Effective communication and stakeholder management skills, with a demonstrated ability to inspire others.
Proven ability to thrive in a dynamic, fast-paced work environment and solve ambiguous problems with minimal guidance.

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - we collaborate in the office 3 days per week
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
weekly socials, company wide events and office snacks!