About the role

  • Quality Assurance Associate providing administrative support and conducting audits for a national property company. Seeking detail-oriented applicants with lettings industry experience.

Responsibilities

  • Provide administrative support to the Quality Assurance Manager and Head of Quality and Customer Care.
  • Assist the Quality Assurance Manager in identifying and managing risks across the Group.
  • Act as the first point of contact for the team in the Quality Assurance Manager’s absence, offering guidance, training, and support as required.
  • Support the organisation and coordination of daily and weekly team tasks.
  • Conduct weekly audits to ensure branches meet legal and industry requirements, including gas and electrical safety compliance.
  • Complete regular monitoring of company protocol adherence, including Tenancy Deposit Audits, EPC compliance, and other audits as required.
  • Provide daily legislative guidance to branches via the Quality Assurance helpline.
  • Maintain and update memberships for The Property Ombudsman, Rent Smart Wales, and Propertymark, including adding/removing members and conducting bi-monthly audits.
  • Keep Quality Assurance documents on the intranet current and accurate.
  • Stay up to date with legislative changes and ensure relevant teams are informed.
  • Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
  • Keep abreast of industry legislation and regulatory updates.

Requirements

  • Extensive background in the lettings industry.
  • Propertymark Level 3 qualification (or currently working towards it).
  • Excellent attention to detail and clear, professional communication skills.
  • Strong reporting skills, with the ability to extract and present meaningful data in Excel.
  • Solid administrative experience and a structured approach to work.
  • Confident problem-solver, capable of handling general legal enquiries from branch staff.
  • Collaborative team player.
  • Proficient in Microsoft Office applications

Benefits

  • Competitive base salary
  • Quarterly and yearly awards
  • Salary sacrifice pension scheme
  • Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

Job title

Senior Quality Assurance Associate

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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