Hybrid Senior Quality Assurance Associate

at Leaders Romans Group

• Job title: Senior Quality Assurance Associate
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, United Kingdom

About the role

• Quality Assurance Associate providing administrative support and conducting audits for a national property company. Seeking detail-oriented applicants with lettings industry experience.

Responsibilities

• Provide administrative support to the Quality Assurance Manager and Head of Quality and Customer Care.
• Assist the Quality Assurance Manager in identifying and managing risks across the Group.
• Act as the first point of contact for the team in the Quality Assurance Manager’s absence, offering guidance, training, and support as required.
• Support the organisation and coordination of daily and weekly team tasks.
• Conduct weekly audits to ensure branches meet legal and industry requirements, including gas and electrical safety compliance.
• Complete regular monitoring of company protocol adherence, including Tenancy Deposit Audits, EPC compliance, and other audits as required.
• Provide daily legislative guidance to branches via the Quality Assurance helpline.
• Maintain and update memberships for The Property Ombudsman, Rent Smart Wales, and Propertymark, including adding/removing members and conducting bi-monthly audits.
• Keep Quality Assurance documents on the intranet current and accurate.
• Stay up to date with legislative changes and ensure relevant teams are informed.
• Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
• Keep abreast of industry legislation and regulatory updates.

Requirements

• Extensive background in the lettings industry.
• Propertymark Level 3 qualification (or currently working towards it).
• Excellent attention to detail and clear, professional communication skills.
• Strong reporting skills, with the ability to extract and present meaningful data in Excel.
• Solid administrative experience and a structured approach to work.
• Confident problem-solver, capable of handling general legal enquiries from branch staff.
• Collaborative team player.
• Proficient in Microsoft Office applications

Benefits

• Competitive base salary
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year