Quality Assurance Associate providing administrative support and conducting audits for a national property company. Seeking detail-oriented applicants with lettings industry experience.
Responsibilities
Provide administrative support to the Quality Assurance Manager and Head of Quality and Customer Care.
Assist the Quality Assurance Manager in identifying and managing risks across the Group.
Act as the first point of contact for the team in the Quality Assurance Manager’s absence, offering guidance, training, and support as required.
Support the organisation and coordination of daily and weekly team tasks.
Conduct weekly audits to ensure branches meet legal and industry requirements, including gas and electrical safety compliance.
Complete regular monitoring of company protocol adherence, including Tenancy Deposit Audits, EPC compliance, and other audits as required.
Provide daily legislative guidance to branches via the Quality Assurance helpline.
Maintain and update memberships for The Property Ombudsman, Rent Smart Wales, and Propertymark, including adding/removing members and conducting bi-monthly audits.
Keep Quality Assurance documents on the intranet current and accurate.
Stay up to date with legislative changes and ensure relevant teams are informed.
Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
Keep abreast of industry legislation and regulatory updates.
Requirements
Extensive background in the lettings industry.
Propertymark Level 3 qualification (or currently working towards it).
Excellent attention to detail and clear, professional communication skills.
Strong reporting skills, with the ability to extract and present meaningful data in Excel.
Solid administrative experience and a structured approach to work.
Confident problem-solver, capable of handling general legal enquiries from branch staff.
Collaborative team player.
Proficient in Microsoft Office applications
Benefits
Competitive base salary
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
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