QA Analyst responsible for managing and reporting on quality assurance to enhance service delivery standards. Collaborating with training and operations teams to drive service improvements.
About the role
- Senior QA Analyst ensuring software quality and reliability at Jesta I.S. Lead QA initiatives and mentor team members in a hybrid environment.
Responsibilities
- Ensure the quality and reliability of our software applications by designing, executing and owning comprehensive test strategies across manual and automated approaches.
- Lead QA initiatives, define QA strategy and automation frameworks.
- Mentor and coach other QA team members.
- Collaborate with development, product and support teams to drive high-quality releases and continuous improvement.
- Develop, execute, and maintain test plans, test cases and test scripts for manual and automated testing.
- Conduct functional, regression, integration, performance, load and system testing.
- Identify, document and track defects through their lifecycle and ensure timely resolution.
- Define and maintain QA processes and best practices; continuously refine testing methodologies.
- Establish and maintain quality metrics; report defects and test progress effectively.
- Perform root cause analysis of software issues and recommend process and product improvements.
- Proactively identify and mitigate release risks and ownership of testing initiatives.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering or related field preferred.
- QA certifications (e.g., ISTQB, CSTE) are an asset.
- Proven experience (5+ yrs.) testing enterprise applications (manual and automated) with a strong grasp of testing principles and best practices.
- Hands-on with test automation frameworks and scripting (e.g., Selenium, JUnit, TestNG).
- Solid SQL and relational database knowledge for test validation (Oracle preferred).
- Familiarity with Agile delivery and experience testing ERP/business applications.
- Working knowledge of performance/load testing tools and of integrating testing into CI/CD pipelines is a plus.
- Strong analytical/problem-solving skills with excellent attention to detail.
- Excellent written and verbal communication — able to present results and influence stakeholders.
- Committed to high quality and continuous improvement; able to mentor and lead QA initiatives.
Benefits
- Health coverage (medical, dental, disability, and life insurance)
- Wellness program (gym membership reimbursement)
- Professional growth (training platforms, career development fee subsidy, etc.)
- Company events
- Referral program
- Flexible schedule
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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