Management of a portfolio of key client (known as portfolio client) properties, delivering services in line with our Cluttons values and guiding principles, as well as being a point of support and guidance for the team.
Ensure that the properties they manage stay in good condition and remain compliant with legislation and best practice.
Managing all aspects of the properties they manage, client and tenant liaison.
Maintaining a high standard of professionalism across every property.
Provide support, setting an example and encouraging the team to consistently strive to reach personal, team and business goals.
Proactively help others on the team while still delivering excellent work.
Actively shape and drive a positive team culture, setting an example for others in terms of attitude and attributes.
Put company and team goals ahead of own goals in day-to-day work; having a “we’re all in this together” mentality.
Transform broad ideas into thoughtful solutions that can be implemented.
Dig in, learn, and think about the long-term goals for the team and company.
Be a representative of your team to the rest of the business.
Requirements
Lettings Property Management experience is essential
ARLA or IRPM qualified (desirable)
Educated to A-level standard (or equivalent) or qualified by experience
Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
Ability to prioritise workload and work effectively in a high-pressured environment
Ability to deal with difficult situations
Ability to work under pressure
Close attention to detail
A proficiency in the use of MS Office including Outlook, Word, and Excel
Strong administrative skills
Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
Working on own initiative without close supervision and as part of a team
Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes
Benefits
Hybrid working - to give you the flexibility you need
Holidays: 25 days increasing in line with length of service to a maximum of 30 days
Enhanced auto enrolment pension scheme - to help you save for the future
Life assurance - to protect your loved ones should the worst happen
Interest free season ticket loans
Cycle to work scheme - discounted bicycles
Flu and eye care vouchers - to keep you healthy
Employee Assistance Programme - 24/7 health & wellbeing support
Help@Hand Remote GP app - to give you and your family access to medical experts quickly
Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:**
Purchasing up to 5 days additional holiday
Discounted gym membership
Discounted dental insurance
Discounted private medical insurance for family cover
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